William is a temp team leader with HGS USA. He has been with us for over seven years now. He shares with us his experience of growing with HGS.

HGS: How has the journey been so far?

William: The journey has been great! It’s been a steep learning curve over the years. I started out as a customer service representative, taking calls. After about six months, emails were another channel in the mix. Soon after, I was promoted to the role of lead operator.

By Scott Yates, General Manager, HGS

About the article

At HGS, CX Day and CS Week, which fall in the first week of October, are important occasions to recognize our many associates on the floor around the world for their tireless contributions to helping us be a recognized global BPM player. Scott Yates, General Manager-Operations, shares how our representatives are esentially story-tellers, reinforcing our clients' brand narratives to their customers.    

Colette is one of our customer service representatives at HGS Canada. She has been with us for more than 10 years now. She shares with us her HGS story.

HGS: How has the journey been so far?

Colette: It has been rewarding indeed! When I first joined, I wouldn’t have predicted that my team would become like my family. If any of us needs help, the rest of us step in to help out. You feel reassured around people like that.

HGS: What about HGS do you share with those whom you refer here?

Francine is a bilingual team leader with HGS Canada. She has been with us for almost five years now. She shares with us her HGS experience:

HGS: How has the journey been so far?

Francine: It's been great! I started out here in 2015, and I was an agent for a full year before becoming a bilingual team leader. I spent three wonderful years as a team leader in Windsor before transferring to my current position as a Work@Home bilingual team leader in my home province of New Brunswick.

By Scott Yates, General Manager, HGS

About the article

By Subramanya C, Chief Technology Officer, Hinduja Global Solutions (HGS)

About the article

In this series, our recruiters speak about all that it takes to join Team HGS.

HGS: Tell us about your education and experience.

At HGS, we believe strongly that the quality of team members is paramount to the quality product we deliver to our clients. We have a responsibility to provide a workplace where people with initiative and desire can grow professionally. The ReadyNow program has been designed and developed for this exact purpose.

By Fiona Costa, Assistant Manager-OD & PM, HGS India

When life brings you at a cross road, where do you look for a GPS?

HGS strongly believes in giving back and strengthening its most valued asset: its people.

We believe the best form of investment is in the self. To this end, we have laid out a team dedicated to learning and development namely, Organizational Development and Performance Management (OD & PM).