At HGS, our culture predominantly revolves around growth. Not only are we growing as an organization, but each of us is improving as professionals and as people. To ensure that collective growth, we have realized that our focus cannot only be on the results our people deliver. Some key aspects that enable success for everyone include our:
•    Organizational development (OD) initiatives at various levels
•    Recognition programs that periodically acknowledge contributions

In this age of transformation, careers require consistent upskilling, as a foundation for professional growth. Aside from the technical expertise that is needed for specific roles, certain qualities remain constant to enable organic growth:

1. Be open to improving.

Job interviews are one of the many subjective experiences in life. No two people can have the same interview experience since everyone's career journey, and background is different. As we grow in our careers, interviews vary in terms of how we experience them. Here are some pointers that our recruiters across the globe share with their candidates on a regular basis, for a positive interview experience:

Freda Stolz is the VP-Human Resources at HGS-Canada. She has been with the organisation for over a year now. In a conversation with us, she reflects on aspects that set HGS apart from the rest.

Tell us a little about yourself and your background.

Customer service is one of those industries that do not lose their sheen, no matter what age or era. Until we have businesses offering products and services, we will have customer service. This ever-green sector provides not only diverse learnings but also plenty of opportunities to be the best version of oneself. As one of the few industries that explicitly seek a young workforce, customer service is a world of possibilities for the ones starting out in their careers. Here’s why:

Zoey Lapointe, a Team Leader at our HGS Barrie centre, talks about why she likes working with HGS.

From the moment you apply at HGS, you are greeted by friendly, genuine people who love what they do! I am glad to have such an experience firsthand.

I have been working with HGS since April 2015. I started out in their cable line of business for the client before converting into their consolidated team. Later, I moved on to the customer relations team. In June 2017, I was promoted to Lead Associate, and by December, I became a Team Leader.

Melissa Hicks is one of our trainers at HGS USA. She has recently been promoted through our Ready Now program, a training module that prepares employees for leadership roles at HGS. She shares her HGS story with us.

How has the journey been so far?

Tim Schuh is the HGS-President of North America Operations and Global Business Excellence. He has been with the organization for three years now. Tim speaks about his own experience with HGS and the value propositions that HGS North America has for job seekers in the BPO sector.

How does HGS stand out for you?