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NPS- Net Promoter Score, or NPS, is a customer satisfaction benchmark used to evaluate the chances of customers recommending the brand to their contacts. It ranges from -100 to 100, which measures both negative and positive reviews.
TPH-TPH or Transactions Per Hour refers to a metric that analyzes an individual or team’s transaction on a per hour basis. This is a very important performance measure.
Much of the work in the customer service (CS) industry happens in real-time. Given the fast-paced and dynamic nature of work, it would help if candidates pay attention to honing certain capabilities to get off to a great start. Here’s a look at some qualities that can help you prepare for the customer service roles in contact centers. Most of us already have these skills inherently, what is essential is to be mindful of their importance, enhancing them and consistently applying them, so that they become an integral part of our personalities
Jill is an assistant operations manager at HGS Canada. She has been with us for a little more than ten years now. In a conversation with us, she reflects on aspects that make HGS stand out as an employer.
Carolyn is one of our Work@Home designate recruiters at HGS Canada. She shares with us her experience of our virtual hiring process, in the context of the COVID-19 pandemic.
HGS: Describe your experience of getting interviewed virtually.
Izudin est chef de l’exploitation chez HGS Canada. Il est avec nous depuis près de cinq ans maintenant. Dans une conversation avec nous, il réfléchit à son épanouissement au sein de l’entreprise et à la façon dont HGS se démarque comme employeur.
HGS : Comment votre cheminement se déroule-t-il jusqu’à présent?
Carolyn is one of our Work@Home designate recruiters at HGS Canada. She shares with us her experience of our virtual hiring process, in the context of the COVID-19 pandemic.
HGS: Describe your experience of getting interviewed virtually.
Jill is an assistant operations manager at HGS Canada. She has been with us for a little more than ten years now. In a conversation with us, she reflects on aspects that make HGS stand out as an employer.
In an era of rapid technological advancements and evolving job markets, the need to upskill oneself has never been more critical. Whether you are an aspiring professional, a seasoned worker, or someone looking to pivot into a new career, upskilling is the key to staying relevant and thriving in the dynamic landscape of employment. This guide aims to shed light on what is upskilling, its significance, and provide practical strategies for individuals seeking to empower their future.
If you are an ambitious and dynamic person seeking out the best opportunities to build your career in the contact center industry, then you have come to the right place!
Izudin is an Operations Manager at HGS Canada. He has been with us for close to five years now. In a conversation with us, he reflects on his growth within the company and how HGS stands out as an employer.
HGS: How has your journey been so far?
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