In this series, our trainers share insights into how employees grow with HGS.

Name: Monique Guenette
Designation: Master Trainer and Quality Analyst with Canada Post
Department: Training and Quality Team 
Location: Timmins Working From Home

  1. Please tell us about yourself and your experience so far as a trainer?

Published October 24, 2025 Updated November 20, 2025

In this series, our recruiters speak about all that it takes to be a part of Team HGS.

Dianne Foster
Recruiter – HGS Canada

  1. Please tell us about yourself and your experience so far as a recruiter?

Published October 24, 2025 Updated November 20, 2025

How to Overcome Procrastination and Make Career Progress

Published October 13, 2025 Updated July 7, 2026

Steps to Finding Your Ideal Career in a Changing Job Market

Published September 25, 2025 Updated July 7, 2026

Virtual Call Center: Everything You Need to Know

Published September 10, 2025 Updated July 7, 2026

8 Resume Mistakes You Can’t Afford to Make

Published August 26, 2025 Updated July 7, 2026

A Digital Postcard to 22-Year-Old me features advice from our people to their younger selves. Through their words, they also hope to Inspire those at the start of their careers at HGS.

Scott MacDonald, Director, Operations:

First things first - don't skim this note!

Published August 6, 2025 Updated November 27, 2025

One of the key things required to function properly as an adult human being is communication. It is required everywhere—from the local grocer to work meetings. Your life is as smooth as your communication with others is unambiguous. And for communication to be unambiguous, your thoughts need to be clear. When this delicate domino set is kept intact, people generally do not have too many problems around the workplace.

Published July 22, 2025 Updated July 6, 2026

In today’s digital era, the phone interview is the first screening round of any hiring process. This helps screen potential candidates before inviting them to in-person or video call interviews. As a job applicant in Canada, knowing how to ace a phone interview is vital for creating a strong first impression.

This blog provides a guide through phone interviews and shares proven essential phone interview tips to help you succeed and move forward in the hiring process.

Published June 11, 2025 Updated July 7, 2026

One of the key things required to function properly as an adult human being is communication. It is required everywhere-from the local grocer to work meetings. Your life is as smooth as your communication with others is unambiguous. And for communication to be unambiguous, your thoughts need to be clear. When this delicate domino set is kept intact, people generally do not have too many problems around the workplace.

Published June 3, 2025 Updated June 17, 2025
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