Who We Are
HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
Life At HGS
At HGS, every employee achieves professional triumph. We make this possible with our passion for developing our most significant investment: our people. Employees realise their full potential at HGS through a combination of training and education, sound employment policies, and giving back to the communities where we operate. We aim to make sure that our people have a life that is a lot easier than one can think possible.
Meet Our People
As organisation that has been growing continuously in the past two decades, we believe that growth is optimal only when it is holistic. The key to ensuring holistic growth is teamwork. With the power of collaboration, we have unlocked each of our full potentials and even found new strengths in the process. When you join us, you will be a part of an enriching and nurturing work environment, designed to bring out the best in you.
Justin Valiente
Real-Time Analyst, HGS Philippines
Hello, my name is Justin Valiente. I transitioned from a Team Lead position to working as a Real-Time Analyst. It's been four years since I started here at HGS, and three words that describe my evolution here are upward, learning, and still evolving. Many opportunities have been given to me here at HGS. Back when I was in the leadership team, we had monthly meetings and coaching sessions to enhance our skills. As a real-time analyst, we also training aligned to specifically with the CO PC.
Maria Socorro Paz Cubelo
Customer Care Team Lead, HGS Philippines
Hi, my name is Maria Socorro Paz Cubelo. I was an Assistant Team Leader before and was just recently promoted to customer care team leader. I believe in myself more and believe in my own capabilities. I have also developed self-awareness that helps me make better decisions at work and on a personal level. I have been provided with opportunities to share my expertise and skills with the team, which would be very beneficial to the company. And the training courses and mentoring opportunities that would help my personal growth in the company.
Read all about what our recruiters and trainers say about winning in your CX career, and get inspired by the career journeys of our people. If you are looking for the scoop about HGS as a workplace and the how-tos of starting your career with us, you’ve come to the right place.
Careers At HGS
Learn from our recruiters on resume and interview tips to start your journey with us. Get a glimpse into the world of HGS - the hiring process, culture, growth opportunities and what’s it’s like to work with us.
Learn from our recruiters on resume and interview tips to start your journey with us. Get a glimpse into the world of HGS - the hiring process, culture, growth opportunities and what’s it’s like to work with us.
Career Playbook
Get introduced to the contact center industry and learn from tips, guidance and success stories on how you can grow and chart a successful career for yourself.
