Who We Are

HGS is a global leader in business process management (BPM) and optimizing customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.

Life At HGS


At HGS, every employee achieves professional triumph. We make this possible with our passion for developing our most significant investment: our people. Employees realise their full potential at HGS through a combination of training and education, sound employment policies, and giving back to the communities where we operate. We aim to make sure that our people have a life that is a lot easier than one can think possible.

Meet Our People

As organization that has been growing continuously in the past two decades, we believe that growth is optimal only when it is holistic. The key to ensuring holistic growth is teamwork. With the power of collaboration, we have unlocked each of our full potentials and even found new strengths in the process. When you join us, you will be a part of an enriching and nurturing work environment, designed to bring out the best in you.

Gil Erfe

Gil Erfe

CSR, HGS Philippines

From my team mates to my manager, from the account to everyone in HGS, everyone shares the joy of being in an organization that strives to succeed further, year in and year out. In return, I have dedicated and shared my time to everyone who values HGS.  

Czar Gragera

Czar Gragera

Team Leader, HGS Philippines

Aside from the fact that they haven’t kicked me out yet, I stay because of the people: who you report to, people who report to you, your peers, and the people around you.  Even on your darkest day, you are never far from a friendly face.

Read all about what our recruiters and trainers say about winning in your CX career, and get inspired by the career journeys of our people. If you are looking for the scoop about HGS as a workplace and the how-tos of starting your career with us, you’ve come to the right place.

Careers At HGS

At HGS, our sole focus is on the skills you will bring to our table and the ones you will learn with us. We are excited about what we can do here, together. Join us.