Who We Are
HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
Life At HGS
At HGS, every employee achieves professional triumph. We make this possible with our passion for developing our most significant investment: our people. Employees realise their full potential at HGS through a combination of training and education, sound employment policies, and giving back to the communities where we operate. We aim to make sure that our people have a life that is a lot easier than one can think possible.
Meet Our People
As organisation that has been growing continuously in the past two decades, we believe that growth is optimal only when it is holistic. The key to ensuring holistic growth is teamwork. With the power of collaboration, we have unlocked each of our full potentials and even found new strengths in the process. When you join us, you will be a part of an enriching and nurturing work environment, designed to bring out the best in you.
Krissy
Regional Training & Quality Manager, HGS Canada
My favorite thing about working at HGS is the incredible opportunity the company has given me for growth and advancement. They have seen my potential and encouraged me to develop it by trusting me with increasing responsibilities, letting me take on and own tasks as well as projects. When I began my journey at HGS, I was a representative taking calls. In time, I applied for a Quality Analyst position and was successful. This was a steppingstone to further my knowledge and hone my skill which would allow me, in time, to be confident enough to apply for the Regional Training and Quality Manager, which is my current role today.
Kimberly
Senior Manager Client Services, HGS Canada
HGS has been an amazing work family for the past 11 years that I have been employed. We pride ourselves on hiring from within, and this is how I did get to move up from a Regional Training and Quality Manager to a Senior Manager of Client Services. The staff we can work with and learn from are exceptional. I am proud to say that I couldn’t be happier with this HGS Family.
Read all about what our recruiters and trainers say about winning in your CX career, and get inspired by the career journeys of our people. If you are looking for the scoop about HGS as a workplace and the how-tos of starting your career with us, you’ve come to the right place.
Careers At HGS
Learn from our recruiters on resume and interview tips to start your journey with us. Get a glimpse into the world of HGS - the hiring process, culture, growth opportunities and what’s it’s like to work with us.
Learn from our recruiters on resume and interview tips to start your journey with us. Get a glimpse into the world of HGS - the hiring process, culture, growth opportunities and what’s it’s like to work with us.
Career Playbook
Get introduced to the contact center industry and learn from tips, guidance and success stories on how you can grow and chart a successful career for yourself.
