Who We Are

HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.

Life At HGS


At HGS, every employee achieves professional triumph. We make this possible with our passion for developing our most significant investment: our people. Employees realise their full potential at HGS through a combination of training and education, sound employment policies, and giving back to the communities where we operate. We aim to make sure that our people have a life that is a lot easier than one can think possible.

Meet Our People

As organisation that has been growing continuously in the past two decades, we believe that growth is optimal only when it is holistic. The key to ensuring holistic growth is teamwork. With the power of collaboration, we have unlocked each of our full potentials and even found new strengths in the process. When you join us, you will be a part of an enriching and nurturing work environment, designed to bring out the best in you.

Richard Newman

Richard Newman

Customer Service Representative, HGS Jamaica

The management is better than I’ve seen in other organisations. You are really respected no matter what level you are at.

Nicola Hayden

Nicola Hayden

Team Lead, HGS Jamaica

I love to support my staff. Seeing them do well as a result of my direct influence is really motivating for me. We have a unique ‘family’ culture, which is like no other workplace.

Alumni Connect

At HGS, our employees are an integral part of the One HGS family. Everyone, without exception, has abundant opportunities to learn and grow in their career. This aspect of the One HGS culture has encouraged many of our exited employees to come back to work with HGS.

Read all about what our recruiters and trainers say about winning in your CX career, and get inspired by the career journeys of our people. If you are looking for the scoop about HGS as a workplace and the how-tos of starting your career with us, you’ve come to the right place.

Careers At HGS

At HGS, our sole focus is on the skills you will bring to our table and the ones you will learn with us. We are excited about what we can do here, together. Join us.

Learn from our recruiters on resume and interview tips to start your journey with us. Get a glimpse into the world of HGS - the hiring process, culture, growth opportunities and what’s it’s like to work with us.

Career Playbook

Get introduced to the contact center industry and learn from tips, guidance and success stories on how you can grow and chart a successful career for yourself.