Innovate & succeed with our values

#ChampionEveryMoment

Video Description

Championing Customer Success Through Our People

A digital-first, people-centric organization transforming customer experiences (CX)

As a global leader in customer experience lifecycle, we combine the latest in automation, analytics, and artificial intelligence with top-notch talent and deep domain expertise to innovate, optimize, and help our client’s businesses succeed at the moment economy.

Building our clients’ businesses for the future through the perfect balance of people and technology

Our expertise in digital customer experience, back-office processing, contact centers, and HRO solutions is shaping the future of digital CX. Whether you are a seasoned professional looking to advance your career or someone just starting out, at HGS, you can look forward to a dynamic journey, with the opportunity to make a difference across three business units spanning ten industry verticals.

Get ready to champion every moment!

The culture at HGS enables exceptional outcomes and holistic growth. We are committed to ensuring equal opportunities and continuous learning for your long-term growth and a workplace that’s filled with rewards, community-building activities, and fun. With us, you get to be part of something extraordinary every day while matching your ingenuity with the latest technology.

Mission | Vision | Values

We innovate and optimize to drive our client's success in the moment economy, crafting sustainable, inclusive, and admired brands.

Mission 1

Our Mission

Innovate, optimize, and grow our clients’ businesses with the perfect balance of technology and people.

mission-3

Our Vision

Be the world’s leading expert in transforming customer experiences for the most admired brands.

mission-2

At Our Core

Our employees, our clients, and their customers are at the heart of everything we do.

Our Values

Our shared values guide every individual, intent, and interaction and encourage everyone at HGS to deliver their best work daily.

Value
Our word is our bond.

We deliver on our promises every time.

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We raise the bar higher and higher.

Continuous innovation is in our DNA.

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Your success is our success.

We align everyone and everything needed to achieve our shared goals together.

 
value-4
We work to give.

We care for our planet and our people, clients, and partners.

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Together, we progress.

We embrace differences and foster an environment of mutual trust respect, and equality

Locations

Our global footprint spans eight countries, reflecting our commitment to delivering exceptional customer experience solutions to clients worldwide. Our global customer experience center network across the U.S., UK, Canada, India, Jamaica, Australia, Colombia, and the Philippines offers diverse cultural experiences and abundant professional and personal growth opportunities.

ALL
Canada
COLOMBIA
India
  • Bengaluru
  • Mysuru
  • Visakhapatnam
  • Hyderabad
  • Mumbai
Jamaica
philippines
UK
USA
AUSTRALIA

Awards and Recognitions

Accolades come your way when you are dedicated to championing a winning workplace culture that values people and their contributions.

2024 Winner in the Global Outsourcing 100

2024 Winner in the Global Outsourcing 100

TRAINING APEX AWARDS Winner Six Years Running 2024

TRAINING APEX AWARDS Winner Six Years Running 2024

Best Diabetes Awareness Initiative Of the Year 2023

INDIAN CSR AWARDS Best Diabetes Awareness Initiative Of the Year 2023

CONFEDERATION OF INDIAN INDUSTRY 2023

CONFEDERATION OF INDIAN INDUSTRY 2023 Operational Excellence Using Digital Transformation

NICE INTERACTIONS

NICE INTERACTIONS CONFERENCE 2023 Trailblazer of the Year - HGS UK won the prestigious award for “impressive innovation and people-focused initiatives”

HR ASIA DEI Best

HR ASIA DEI Best Companies to Work for in Asia 2023 - HGS Philippines won for its unwavering commitment to Diversity, Equity, and Inclusion

AMERICAN BUSINESS AWARDS Gold Stevie Award 2023

AMERICAN BUSINESS AWARDS Gold Stevie Award 2023

INTERNATIONAL BUSINESS

INTERNATIONAL BUSINESS AWARDS Bronze Stevie Award 2023

ASIA-PACIFIC STEVIE

ASIA-PACIFIC STEVIE AWARDS Bronze Stevie Award 2023

WOMEN IN BUSINESS AWARDS

WOMEN IN BUSINESS AWARDS Bronze Stevie Award 2023

BIG AWARDS FOR BUSINESS

BIG AWARDS FOR BUSINESS Product of the Year 2023 - HGS Agent X was named a Product of the Year

INT’L ASSN. OF OUTSOURCING

INT’L ASSN. OF OUTSOURCING PROS 2023 Winner in the Global Outsourcing 100

TECH TALENT

TRANSFORMANCE FORUMS TECH TALENT Best Tech Talent Employer of the Year 2023

Running 2023

TRAINING APEX AWARDS Winner Five Years Running 2023

ISG

ISG PROVIDER LENS Leader in Contact Center Customer Experience Services 2022

Skill Development Program of 2022

INDIAN CSR AWARDS Best Skill Development Program of 2022

Skill Development Program of 2022

INDIAN CSR AWARDS Best CSR Professional of the Year 2022

INDIAN CSR AWARDS

GLOBAL WORKFORCE MANAGEMENT FORUM Key Differentiator WFM Award 2022

Bronze Employer 2022

INDIA WORKPLACE EQUALITY INDEX Bronze Employer 2022

INT’L ASSN.

INT’L ASSN. OF OUTSOURCING PROS Excellence in Strategic Partnerships 2022

SOLUTIONS Product of the Year 2022

TMC COMMUNICATION SOLUTIONS Product of the Year 2022

Innovation in 2022

AI BREAKTHROUGH AWARDS Best Robotic Process Innovation in 2022

Executive of the Year 2022

BUSINESS INTELLIGENCE GROUP Executive of the Year 2022

Executive of the Year 2022

BUSINESS INTELLIGENCE GROUP Transformation of the Year 2022

Executive of the Year 2022

BUSINESS INTELLIGENCE GROUP 2022 Technology of the Year

award

Key Differentiator International WFM Award 2022

hgs-ward-2

Innovative HR Practices - ET Now HR Talent Management Leadership Awards 2019

hgs-ward-6

Best HR Practices - Institute of Human Resources Development (IHRD), 2019

hgs-ward-5

Wellness Company of the Year Asia CEO Award, 2018

hgs-ward-4

Best Employer of the Year - ICT Awards 2018

hgs-ward-3

Excellence in Company Culture Award - Frost & Sullivan 2018

ONCON ICON TOP 100 AWARD Top Talent Acquisition Professional

2024 Winner in the Global Outsourcing 100

2024 Winner in the Global Outsourcing 100

TRAINING APEX AWARDS Winner Six Years Running 2024

TRAINING APEX AWARDS Winner Six Years Running 2024

Best Diabetes Awareness Initiative Of the Year 2023

INDIAN CSR AWARDS Best Diabetes Awareness Initiative Of the Year 2023

CONFEDERATION OF INDIAN INDUSTRY 2023

CONFEDERATION OF INDIAN INDUSTRY 2023 Operational Excellence Using Digital Transformation

NICE INTERACTIONS

NICE INTERACTIONS CONFERENCE 2023 Trailblazer of the Year - HGS UK won the prestigious award for “impressive innovation and people-focused initiatives”

HR ASIA DEI Best

HR ASIA DEI Best Companies to Work for in Asia 2023 - HGS Philippines won for its unwavering commitment to Diversity, Equity, and Inclusion

AMERICAN BUSINESS AWARDS Gold Stevie Award 2023

AMERICAN BUSINESS AWARDS Gold Stevie Award 2023

INTERNATIONAL BUSINESS

INTERNATIONAL BUSINESS AWARDS Bronze Stevie Award 2023

ASIA-PACIFIC STEVIE

ASIA-PACIFIC STEVIE AWARDS Bronze Stevie Award 2023

WOMEN IN BUSINESS AWARDS

WOMEN IN BUSINESS AWARDS Bronze Stevie Award 2023

BIG AWARDS FOR BUSINESS

BIG AWARDS FOR BUSINESS Product of the Year 2023 - HGS Agent X was named a Product of the Year

INT’L ASSN. OF OUTSOURCING

INT’L ASSN. OF OUTSOURCING PROS 2023 Winner in the Global Outsourcing 100

TECH TALENT

TRANSFORMANCE FORUMS TECH TALENT Best Tech Talent Employer of the Year 2023

Running 2023

TRAINING APEX AWARDS Winner Five Years Running 2023

ISG

ISG PROVIDER LENS Leader in Contact Center Customer Experience Services 2022

Skill Development Program of 2022

INDIAN CSR AWARDS Best Skill Development Program of 2022

Skill Development Program of 2022

INDIAN CSR AWARDS Best CSR Professional of the Year 2022

INDIAN CSR AWARDS

GLOBAL WORKFORCE MANAGEMENT FORUM Key Differentiator WFM Award 2022

Bronze Employer 2022

INDIA WORKPLACE EQUALITY INDEX Bronze Employer 2022

INT’L ASSN.

INT’L ASSN. OF OUTSOURCING PROS Excellence in Strategic Partnerships 2022

SOLUTIONS Product of the Year 2022

TMC COMMUNICATION SOLUTIONS Product of the Year 2022

Innovation in 2022

AI BREAKTHROUGH AWARDS Best Robotic Process Innovation in 2022

Executive of the Year 2022

BUSINESS INTELLIGENCE GROUP Executive of the Year 2022

Executive of the Year 2022

BUSINESS INTELLIGENCE GROUP Transformation of the Year 2022

Executive of the Year 2022

BUSINESS INTELLIGENCE GROUP 2022 Technology of the Year

award

Key Differentiator International WFM Award 2022

hgs-ward-2

Innovative HR Practices - ET Now HR Talent Management Leadership Awards 2019

hgs-ward-6

Best HR Practices - Institute of Human Resources Development (IHRD), 2019

hgs-ward-5

Wellness Company of the Year Asia CEO Award, 2018

hgs-ward-4

Best Employer of the Year - ICT Awards 2018

hgs-ward-3

Excellence in Company Culture Award - Frost & Sullivan 2018

ONCON ICON TOP 100 AWARD Top Talent Acquisition Professional

Why Choose HGS

Choose 1
People-Centric
Culture
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Global Reach
Local Impact
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Inclusive and
Diverse Workforce
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Community
Engagement
Choose-5
Learning and
Development
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Innovative Career
Paths
choose-7
Recognition and
Rewards
choose-8
Employee Support
and Wellness

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