Se préparer à un emploi en service à la clientèle en centre d’appels
Much of the work in the customer service (CS) industry happens in real-time. Given the fast-paced and dynamic nature of work, it would help if candidates pay attention to honing certain capabilities to get off to a great start. Here’s a look at some qualities that can help you prepare for the customer service roles in contact centers. Most of us already have these skills inherently, what is essential is to be mindful of their importance, enhancing them and consistently applying them, so that they become an integral part of our personalities