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Carolyn is one of our Work@Home designate recruiters at HGS Canada. She shares with us her experience of our virtual hiring process, in the context of the COVID-19 pandemic.
HGS: Describe your experience of getting interviewed virtually.
Jill is an assistant operations manager at HGS Canada. She has been with us for a little more than ten years now. In a conversation with us, she reflects on aspects that make HGS stand out as an employer.
In an era of rapid technological advancements and evolving job markets, the need to upskill oneself has never been more critical. Whether you are an aspiring professional, a seasoned worker, or someone looking to pivot into a new career, upskilling is the key to staying relevant and thriving in the dynamic landscape of employment. This guide aims to shed light on what is upskilling, its significance, and provide practical strategies for individuals seeking to empower their future.
If you are an ambitious and dynamic person seeking out the best opportunities to build your career in the contact center industry, then you have come to the right place!
Izudin is an Operations Manager at HGS Canada. He has been with us for close to five years now. In a conversation with us, he reflects on his growth within the company and how HGS stands out as an employer.
HGS: How has your journey been so far?
Did you ever wonder what it would be like to work from home? More and more organizations like HGS offer a Work@Home solution to employees and while there are many benefits, we must also understand that Working from Home is not for everyone. Successful employees make a successful company, this is why you should do your research before applying for a position, and make sure the position is right for you!
William is a temp team leader with HGS USA. He has been with us for over seven years now. He shares with us his experience of growing with HGS.
HGS: How has the journey been so far?
William: The journey has been great! It’s been a steep learning curve over the years. I started out as a customer service representative, taking calls. After about six months, emails were another channel in the mix. Soon after, I was promoted to the role of lead operator.
By Scott Yates, General Manager, HGS
About the article
At HGS, CX Day and CS Week, which fall in the first week of October, are important occasions to recognize our many associates on the floor around the world for their tireless contributions to helping us be a recognized global BPM player. Scott Yates, General Manager-Operations, shares how our representatives are esentially story-tellers, reinforcing our clients' brand narratives to their customers.
Colette is one of our customer service representatives at HGS Canada. She has been with us for more than 10 years now. She shares with us her HGS story.
HGS: How has the journey been so far?
Colette: It has been rewarding indeed! When I first joined, I wouldn’t have predicted that my team would become like my family. If any of us needs help, the rest of us step in to help out. You feel reassured around people like that.
HGS: What about HGS do you share with those whom you refer here?
Francine is a bilingual team leader with HGS Canada. She has been with us for almost five years now. She shares with us her HGS experience:
HGS: How has the journey been so far?
Francine: It's been great! I started out here in 2015, and I was an agent for a full year before becoming a bilingual team leader. I spent three wonderful years as a team leader in Windsor before transferring to my current position as a Work@Home bilingual team leader in my home province of New Brunswick.
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