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Many professionals prioritize career growth, but success requires more than technical expertise. Employers value individuals who demonstrate strong professional development skills, adaptability, and a willingness to learn. Developing the right qualities is crucial for career success, no matter your experience level.
This article outlines essential skills to grow professionally, helping you stay competitive and reach your career goals.
Freda Stolz is the VP-Human Resources at HGS-Canada. She has been with the organisation for over a year now. In a conversation with us, she reflects on aspects that set HGS apart from the rest.
Tell us a little about yourself and your background.
Customer service is one of those industries that do not lose their sheen, no matter what age or era. Until we have businesses offering products and services, we will have customer service. This ever-green sector provides not only diverse learnings but also plenty of opportunities to be the best version of oneself. As one of the few industries that explicitly seek a young workforce, customer service is a world of possibilities for the ones starting out in their careers. Here’s why:
Zoey Lapointe, a Team Leader at our HGS Barrie centre, talks about why she likes working with HGS.
From the moment you apply at HGS, you are greeted by friendly, genuine people who love what they do! I am glad to have such an experience firsthand.
I have been working with HGS since April 2015. I started out in their cable line of business for the client before converting into their consolidated team. Later, I moved on to the customer relations team. In June 2017, I was promoted to Lead Associate, and by December, I became a Team Leader.
Of all the skills that are must-haves in customer service, teamwork tops the list. The straightforward logic is that one individual alone cannot handle overall and end-to-end customer service. So, if a team were to manage customers, each member needs to be thinking similarly. Only team players are flexible enough to understand the larger goal and ensure they are contributing in their capacity to achieve it.
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