Among all our priorities in life, health is always something that we are guilty of pushing to the backseat. However, it is necessary to understand that without good health, none of our other priorities would matter. Without health, work, targets and other critical aspects of life cease to hold meaning. Today, with our busy lives and schedules, keeping good health requires us to invest time and energy on a regular basis. Here are a few small things that can take us closer to a healthier and productive lifestyle-

As most customer service agents know, multitasking is an inherent part of the job. Many times, it is a requirement mentioned in customer service job descriptions. Ultimately, multitasking is about working smartly. When done right, multitasking enables CS agents to accomplish more in less time. Here are some ways you can get better at multitasking in the customer service industry:

Job interviews are one of those experiences that everyone has had at least once in their lives. Like most things, they also get better with practice. Here are some ways you can fine-tune your interview skills to convert them in your favour.

Of all the skills that are must-haves in customer service, teamwork tops the list. The straightforward logic is that one individual alone cannot handle over-all and end-to-end customer service. So, if a team were to manage customers, each member needs to be thinking similarly. Only team-players are flexible enough to understand the larger goal and ensure they are contributing in their capacity to achieving it. Teamwork is the best method to accomplish another crucial necessity for top-notch customer service: consistency.

In this series, our trainers share insights on how employees grow with HGS.

Tell us about your education & experience.

I am an Arts graduate, with an overall experience of 12 years in the customer service industry. Of the 12 years, I have been working in training for 10.5 years with giant players of telecom and non-telecom. I’ve been with HGS for the past five years now.

What is something about HGS that you highlight to trainees?