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SAAt HGS, we believe strongly that the quality of team members is paramount to the quality product we deliver to our clients. We have a responsibility to provide a workplace where people with initiative and desire can grow professionally. The ReadyNow program has been designed and developed for this exact purpose.
The Value of Learning and Development
Training presents vast opportunities for employees to diversify their skill set, but it can a
Rebecca is a Customer Service Associate with HGS Canada. She has been with us for more than five years now. She shares with us her experience with HGS.
Many professionals prioritize career growth, but success requires more than technical expertise. Employers value individuals who demonstrate strong professional development skills, adaptability, and a willingness to learn. Developing the right qualities is crucial for career success, no matter your experience level.
This article outlines essential skills to grow professionally, helping you stay competitive and reach your career goals.
Freda Stolz is the VP-Human Resources at HGS-Canada. She has been with the organisation for over a year now. In a conversation with us, she reflects on aspects that set HGS apart from the rest.
Tell us a little about yourself and your background.
Customer service is one of those industries that do not lose their sheen, no matter what age or era. Until we have businesses offering products and services, we will have customer service. This ever-green sector provides not only diverse learnings but also plenty of opportunities to be the best version of oneself. As one of the few industries that explicitly seek a young workforce, customer service is a world of possibilities for the ones starting out in their careers. Here’s why:
Zoey Lapointe, a Team Leader at our HGS Barrie centre, talks about why she likes working with HGS.
From the moment you apply at HGS, you are greeted by friendly, genuine people who love what they do! I am glad to have such an experience firsthand.
I have been working with HGS since April 2015. I started out in their cable line of business for the client before converting into their consolidated team. Later, I moved on to the customer relations team. In June 2017, I was promoted to Lead Associate, and by December, I became a Team Leader.
