Glossary Test

Glossary

Discover clear, easy-to-follow definitions of key terms from the world of
customer service and digital transformation, designed to boost your knowledge and support your career

0

A

Automatic Call Distributor

Modern support operations rely on Automatic Call Distributor (ACD) systems to enhance service qualit...

B

BPO

Business Process Outsourcing (BPO) is the practice of delegating specific business functions to exte...

D

Digital Customer Experience

Digital customer experience mainly refers to customers' interaction with businesses or organisations...

E

Escalation Call

Escalation calls are a crucial part of maintaining service quality, ensuring customers receive timel...

F

First Call Resolution

First Call Resolution (FCR) is the practice of completely resolving a customer's problem on the very...

A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

A

  • Automatic Call Distributor

B

  • BPO

D

  • Digital Customer Experience

E

  • Escalation Call

F

  • First Call Resolution
Glossary Test

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