Canada
Colombia
India
Jamaica
Philippines
UK
US
SAThe contact center industry is constantly evolving. New technologies like generative AI are emerging, customer needs are shifting, and automation is changing the landscape of the profession. This constant change can be daunting, especially if you're considering a major career shift. But fear not! Change, while sometimes scary, can also be an incredible opportunity for growth and advancement.
Multi-Channel Support
Multi-channel support offers customers the flexibility to connect with a business using their preferred communication methods, including phone, email, chat, or social media. This approach guarantees convenience and a consistent experience across all interactions.
Multi-Channel Support
Multi-channel support offers customers the flexibility to connect with a business using their preferred communication methods, including phone, email, chat, or social media. This approach guarantees convenience and a consistent experience across all interactions.
Live Chat
Live chat is a real-time communication channel that allows customers to connect instantly with service agents through a website or mobile app. It’s one of the fastest and most convenient ways to get help, ask questions, or resolve issues.
Inbound Call Center
An Inbound Call Center is a facility where trained agents handle incoming calls and queries from customers.
Help Desk
A helpdesk serves as the first point of contact for customers or employees seeking technical or service-related assistance.
BPO
Business Process Outsourcing (BPO) is the practice of delegating specific business functions to external experts.
In this series, our trainers share insights into how employees grow with HGS.
Name: Doris Deschatelets
Designation:Trainer
Department:Training and Quality Team
Location:HGS Canada
1. Please tell us about yourself and your experience so far as a trainer.
I have been a trainer for over 5 years now I believe. Who knows when you’re having fun. Training has been an experience that has enriched my life inside work and out.
