Canada
Colombia
India
Jamaica
Philippines
UK
US
SALive Chat
Live chat is a real-time communication channel that allows customers to connect instantly with service agents through a website or mobile app. It’s one of the fastest and most convenient ways to get help, ask questions, or resolve issues.
Inbound Call Center
An Inbound Call Center is a facility where trained agents handle incoming calls and queries from customers.
Help Desk
A helpdesk serves as the first point of contact for customers or employees seeking technical or service-related assistance.
BPO
Business Process Outsourcing (BPO) is the practice of delegating specific business functions to external experts.
In this series, our trainers share insights into how employees grow with HGS.
Name: Monique Guenette
Designation: Master Trainer and Quality Analyst with Canada Post
Department: Training and Quality Team
Location: Timmins Working From Home
Please tell us about yourself and your experience so far as a trainer?
In this series, our recruiters speak about all that it takes to be a part of Team HGS.
Dianne Foster
Recruiter – HGS Canada
Please tell us about yourself and your experience so far as a recruiter?
