Top Skills That Make a Customer Service Relations Associate Stand Out

In this series, our trainers share insights into how employees grow with HGS.

Name: Monique Guenette
Designation: Master Trainer and Quality Analyst with Canada Post
Department: Training and Quality Team 
Location: Timmins Working From Home

  1. Please tell us about yourself and your experience so far as a trainer?

In this series, our recruiters speak about all that it takes to be a part of Team HGS.

Dianne Foster
Recruiter – HGS Canada

  1. Please tell us about yourself and your experience so far as a recruiter?

How to Overcome Procrastination and Make Career Progress

Steps to Finding Your Ideal Career in a Changing Job Market

Virtual Call Center: Everything You Need to Know

8 Resume Mistakes You Can’t Afford to Make

A Digital Postcard to 22-Year-Old me features advice from our people to their younger selves. Through their words, they also hope to Inspire those at the start of their careers at HGS.

Scott MacDonald, Director, Operations:

First things first - don't skim this note!

One of the key things required to function properly as an adult human being is communication. It is required everywhere—from the local grocer to work meetings. Your life is as smooth as your communication with others is unambiguous. And for communication to be unambiguous, your thoughts need to be clear. When this delicate domino set is kept intact, people generally do not have too many problems around the workplace.

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