Izudin est chef de l’exploitation chez HGS Canada. Il est avec nous depuis près de cinq ans maintenant. Dans une conversation avec nous, il réfléchit à son épanouissement au sein de l’entreprise et à la façon dont HGS se démarque comme employeur.

HGS : Comment votre cheminement se déroule-t-il jusqu’à présent?

Carolyn is one of our Work@Home designate recruiters at HGS Canada. She shares with us her experience of our virtual hiring process, in the context of the COVID-19 pandemic.

HGS: Describe your experience of getting interviewed virtually.

Jill is an assistant operations manager at HGS Canada. She has been with us for a little more than ten years now. In a conversation with us, she reflects on aspects that make HGS stand out as an employer.

Izudin is an Operations Manager at HGS Canada. He has been with us for close to five years now. In a conversation with us, he reflects on his growth within the company and how HGS stands out as an employer.

HGS: How has your journey been so far?

By Marco Colaiacovo, HGS Work@Home Lead

Did you ever wonder what it would be like to work from home? More and more organizations like HGS offer a Work@Home solution to employees and while there are many benefits, we must also understand that Working from Home is not for everyone. Successful employees make a successful company, this is why you should do your research before applying for a position, and make sure the position is right for you!

William is a temp team leader with HGS USA. He has been with us for over seven years now. He shares with us his experience of growing with HGS.

HGS: How has the journey been so far?

William: The journey has been great! It’s been a steep learning curve over the years. I started out as a customer service representative, taking calls. After about six months, emails were another channel in the mix. Soon after, I was promoted to the role of lead operator.

Customer service (CS) and customer experience (CX) professionals are designated brand advocates, as first-points of contact. At the end of a typical CX interaction, a customer will be left with a feeling. Going forward, this will, most likely, be the feeling they would attribute to the brand. Creating positive sentiments about the brand and maintaining it are big opportunity areas.

By Scott Yates, General Manager, HGS

About the article

At HGS, CX Day and CS Week, which fall in the first week of October, are important occasions to recognize our many associates on the floor around the world for their tireless contributions to helping us be a recognized global BPM player. Scott Yates, General Manager-Operations, shares how our representatives are esentially story-tellers, reinforcing our clients' brand narratives to their customers.