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SAMy Mentor Blog: Kelly
Kelly is one of our Duty Team Managers at HGS UK. She shares with us her insights on mentorship at HGS.
My Mentor Blog: Bernadette
Bernadette is one of our Team Managers at HGS UK. She shares with us her mentorship experience at HGS.
My Mentor Blog: Kathryn
Kathryn is one of our Knowledge Champions at HGS UK.
Tips to Secure a Successful Customer Service Job
Customer experiences are crucial for any business, and it is crucial to keep in mind that even one negative experience can affect the business and brand of any company. It is a possible scenario to have customer service teamwork against the impact of negative interaction and turn it into a positive one, but this could mean the loss of that customer. While it cannot be forgotten that each customer is a precious commodity, losing them at the expense of poor customer service could be a hefty price to pay.
HGS Work@Home Stories: Liz
Liz is one of our outbound advisors at HGS UK. She shares with us her experience of working from home, since the onset of the COVID-19 pandemic.
HGS Work@Home Stories: Milos
Milos is a technical advisor at HGS UK. He shares with us his experience of working from home, since the onset of the COVID-19 pandemic.
HGS: What do you like the most about working from home and carrying out your role?
Career Opportunities in Contact Centers
If you are an ambitious and dynamic person seeking out the best opportunities to build your career in the contact center industry, then you have come to the right place!
Social Care - Conversation Tips for Acing Customer Service in the Digital Age
This is the social age, and today, social media customer care is an integral part of gaining, retaining, and growing customers. Brands now receive millions of interactions on social media every day. As such, customer service has also come to social media. The vast popularity and use of social media combined with an easy to use system, where a customer can simply log in to their social media page and text their grievances on the organization’s social media page. This negates the hassle of calling, waiting, and other things.
How to Really ‘Listen!’
Have these 3 qualities? You will be a sought after ‘social care executive’!
Stories @ HGS: Luke
Luke is one of our team managers with HGS UK. He has been with us for over four years now. He shares his experience with HGS here.
HGS: How has your journey with HGS been so far?
