Ali S is one of our customer service advisors in HGS-UK. He has been with us for nearly two years now. He shares with us his HGS story.

How has the journey been so far?

I have been able to develop more skills than the ones I had when I first joined. For example, I have learnt how to run a shift. So, it has been an enriching work experience.

What motivates you every day at work?

Being able to achieve my targets is my biggest motivator. You are competing with yourself every day, so it's a sure way to improve.

Paul B is one of our customer service advisors, based in the UK. He shares with us the advantages of working in the HGS environment.

What has struck you the most about HGS?

HGS has a diverse workforce. People working here are from a variety of backgrounds and life/work experiences. So, there is always something new to learn from everyone. The work and the people add up to an exciting working experience. Even though we all have the same role, what we bring to the table is so different from one person to the next.

Among all our priorities in life, health is always something that we are guilty of pushing to the backseat. However, it is necessary to understand that without good health, none of our other priorities would matter. Without health, work, targets and other critical aspects of life cease to hold meaning. Today, with our busy lives and schedules, keeping good health requires us to invest time and energy on a regular basis. Here are a few small things that can take us closer to a healthier and productive lifestyle-

In this series, our recruiters speak about all that it takes to be a part of Team HGS.

1. What are some must-have qualities you look for in candidates applying to HGS?

My chief criteria for selection are a positive attitude, spirit of teamwork, whether they are goal-oriented, flexibility, creativity, and integrity.

2. What would be your top tip for applicants?

Do your research on both the company and the brand you are applying for.

In this series, our recruiters speak about all that it takes to be a part of Team HGS.

Tell us about your education and experience.

I have a Bachelor of Science degree in Social Sciences with concentrations in Human Resource Management and Public Service Management. I have been working for over 20 years in different industries such as Tourism, Public Service and Finance.

What are some must-have qualities you look for in candidates applying to HGS?

Carlo is one of our bilingual customer service advisors in HGS-UK. He talks to us about his experiences here and what he likes best about the job.

What is exciting for you at HGS?

HGS is multicultural, and that is hugely stimulating. We have many talented and interesting employees here. It makes for an environment where you are continually learning. In my role, I think finding a solution to complicated issues is exciting. While the challenge is rewarding enough, I also I enjoy interacting with customers and finishing my daily tasks.

Britta is one of our performance coaches in HGS-UK. She has been with us for over three years. Here, she describes her experience of working with us.

How has the journey been so far?

There is plenty to learn here. I started out as a bilingual consumer service advisor and then got promoted to the role of performance coach. Working at HGS has given me the opportunity to gain insight into customer care and management. Additionally, it’s a relaxed environment with great colleagues here.

What inspires you at work every day?

As most customer service agents know, multitasking is an inherent part of the job. Many times, it is a requirement mentioned in customer service job descriptions. Ultimately, multitasking is about working smartly. When done right, multitasking enables CS agents to accomplish more in less time. Here are some ways you can get better at multitasking in the customer service industry: