Elaine Kelly
Director of Operations

Inspired by the lessons, Elaine now leads with empathy, listens with care, and breaks barriers with confidence.

1. One person who inspires me the most in my personal life.

Jacqueline Chapman
Vice President, Business Development

From family values to powerful career moves, Jacqueline's journey is proof that growth begins when we choose courage over comfort.

1. One person who inspires me the most in my personal life.

Grainne O’Kane
Vice President, People Services

Hard work, dedication, and commitment always pay off. Grainne’s path shows the power of inspiration and lifelong learning.

1. One person who inspires me the most in my personal life.

Clare Lomax
VP Business Development and Client Partnerships

Rooted in generations of empowered women, Clare’s journey shows how collective strength accelerates real change.

1. One person who inspires me the most in my personal life.

Carrie Ramskill
COO UK & EMEA

Every challenge Carrie faced helped shape the strength she leads with today. Her journey is a powerful reminder that being true to yourself is the key to success in anything you pursue.

1. One person who inspires me the most in my personal life.

As the customer service landscape continues to evolve with technological advancements and shifting customer expectations, the role of customer service advisors in the UK is becoming more dynamic and demanding. In 2025, customer service jobs in the UK including roles at leading organisations like HGS UK, will require professionals to master a mix of interpersonal, technical, and analytical skills.