UK
Canada
Colombia
India
Jamaica
Philippines
US
SA
Clare Lomax
VP Business Development and Client Partnerships
Rooted in generations of empowered women, Clare’s journey shows how collective strength accelerates real change.
1. One person who inspires me the most in my personal life.
Carrie Ramskill
COO UK & EMEA
Every challenge Carrie faced helped shape the strength she leads with today. Her journey is a powerful reminder that being true to yourself is the key to success in anything you pursue.
1. One person who inspires me the most in my personal life.
As the customer service landscape continues to evolve with technological advancements and shifting customer expectations, the role of customer service advisors in the UK is becoming more dynamic and demanding. In 2025, customer service jobs in the UK including roles at leading organisations like HGS UK, will require professionals to master a mix of interpersonal, technical, and analytical skills.
Accelerating Action: International Women’s Day Special
Hosted by Ranjini Rangarajan, featuring Shilpa Harsh (EVP, Corporate Communications, CSR, DEI & ESG), Sharmaine Timothy (Mind Space founder), and Sandhya Manoj (Hummingbird CEO)—exploring IWD relevance, men's allyship, reframing feminism, intersectionality, and action steps for workplace equity.
What You’ll Learn
IWD's role: Reflects progress, raises bias/inequality awareness, inspires policies/role models, fosters year-round solidarity.
Effective customer relationship management (CRM) is crucial for businesses striving to retain customers and drive growth. Understanding the steps in the CRM process is vital for customer service representatives, marketing professionals, and sales teams. A well-defined CRM process enables organisations to manage interactions with current and potential customers, ensuring they provide superior service and maintain long-term relationships.
