Top Skills Every UK Customer Service Advisor Needs in 2025

As the customer service landscape continues to evolve with technological advancements and shifting customer expectations, the role of customer service advisors in the UK is becoming more dynamic and demanding. In 2025, customer service jobs in the UK including roles at leading organisations like HGS UK, will require professionals to master a mix of interpersonal, technical, and analytical skills.

Accelerating Action: International Women’s Day Special

Submitted by sonali.ojha on

Welcome to a special episode of SONIC, where we kickstart our International Women’s Day celebrations! This year, we explore why IWD remains relevant today, the importance of allyship, and how we can collectively accelerate action toward gender equality. Joining us for this discussion are Shilpa Sinha Harsh, EVP, Global Corporate Communications, CSR, DEI & ESG; Charmaine Timothy, Author & Founder, MindSpace; Sandhya Manoj, Founder & CEO, Hummingbird.

How To Create A Career Development Plan?

Submitted by nitin.datta on

Let’s discover a step-by-step guide to creating an effective career development plan for growth. From self-assessment to setting SMART goals, explore strategies to advance your professional journey. Learn how to research career paths, develop key skills, and craft an actionable plan for success. Tune in and take control of your career path with us!

What are the 5 Steps in the CRM process

Effective customer relationship management (CRM) is crucial for businesses striving to retain customers and drive growth. Understanding the steps in the CRM process is vital for customer service representatives, marketing professionals, and sales teams. A well-defined CRM process enables organisations to manage interactions with current and potential customers, ensuring they provide superior service and maintain long-term relationships.

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