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The world of call centres is dynamic, demanding, and often a stepping stone for many professionals aiming to climb the corporate ladder. In the United Kingdom, where customer service is a pivotal aspect of various industries, the call centre sector plays a crucial role. Finding call centre jobs in the UK can be both challenging and rewarding.
Customer support is a broad department consisting of members with hands-on expertise in technical and non-technical spheres. Effective customer support involves more than just a call centre and a team for email and chat support. The best customer support jobs come with a lot of responsibilities toward business and customer satisfaction.
Transitioning into corporate life is an exciting journey that calls for a blend of skills, resilience, and adaptability. For those just starting their professional careers or recently entering the corporate world, navigating this complex environment requires a well-thought-out strategy. Here are some valuable tips for corporate life to help you manage the transition effectively.
Kelly is one of our Duty Team Managers at HGS UK. She shares with us her insights on mentorship at HGS.
Bernadette is one of our Team Managers at HGS UK. She shares with us her mentorship experience at HGS.
Kathryn is one of our Knowledge Champions at HGS UK.
Customer experiences are crucial for any business, and it is crucial to keep in mind that even one negative experience can affect the business and brand of any company. It is a possible scenario to have customer service teamwork against the impact of negative interaction and turn it into a positive one, but this could mean the loss of that customer. While it cannot be forgotten that each customer is a precious commodity, losing them at the expense of poor customer service could be a hefty price to pay.
Liz is one of our outbound advisors at HGS UK. She shares with us her experience of working from home, since the onset of the COVID-19 pandemic.
Milos is a technical advisor at HGS UK. He shares with us his experience of working from home, since the onset of the COVID-19 pandemic.
HGS: What do you like the most about working from home and carrying out your role?
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