By Marco Colaiacovo, HGS Work@Home Lead

Did you ever wonder what it would be like to work from home? More and more organizations like HGS offer a Work@Home solution to employees and while there are many benefits, we must also understand that Working from Home is not for everyone. Successful employees make a successful company, this is why you should do your research before applying for a position, and make sure the position is right for you!

Customer service (CS) and customer experience (CX) professionals are designated brand advocates, as first-points of contact. At the end of a typical CX interaction, a customer will be left with a feeling. Going forward, this will, most likely, be the feeling they would attribute to the brand. Creating positive sentiments about the brand and maintaining it are big opportunity areas.

Avishek is a customer service advisor at HGS-UK. He has been with us for a year now. He shares with us his experience at HGS.

HGS: How has the journey been so far?

Avishek: Great! I joined HGS because I felt like it would fit well with my previous job in customer service. There’s a lot I have learnt in this time, not only specific to the process but also other aspects that have enabled me to deliver better. HGS offers immense help and support to help us perform and give our best on the job. 

By Scott Yates, General Manager, HGS

About the article

At HGS, CX Day and CS Week, which fall in the first week of October, are important occasions to recognize our many associates on the floor around the world for their tireless contributions to helping us be a recognized global BPM player. Scott Yates, General Manager-Operations, shares how our representatives are esentially story-tellers, reinforcing our clients' brand narratives to their customers.    

By Scott Yates, General Manager, HGS

About the article

By Subramanya C, Chief Technology Officer, Hinduja Global Solutions (HGS)

About the article

Amoreane is a deputy team manager with HGS UK. She has been with us for more than a year now. She shares with us her experience at HGS.

HGS: How has your journey with HGS been so far?

By Fiona Costa, Assistant Manager-OD & PM, HGS India

When life brings you at a cross road, where do you look for a GPS?

HGS strongly believes in giving back and strengthening its most valued asset: its people.

We believe the best form of investment is in the self. To this end, we have laid out a team dedicated to learning and development namely, Organizational Development and Performance Management (OD & PM).

By Malathy Mohan, Executive-Talent Acquisition, HGS India