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SACareer Opportunities in Contact Centers
If you are an ambitious and dynamic person seeking out the best opportunities to build your career in the contact center industry, then you have come to the right place!
Social Care - Conversation Tips for Acing Customer Service in the Digital Age
This is the social age, and today, social media customer care is an integral part of gaining, retaining, and growing customers. Brands now receive millions of interactions on social media every day. As such, customer service has also come to social media. The vast popularity and use of social media combined with an easy to use system, where a customer can simply log in to their social media page and text their grievances on the organization’s social media page. This negates the hassle of calling, waiting, and other things.
How to Really ‘Listen!’
Have these 3 qualities? You will be a sought after ‘social care executive’!
Stories @ HGS: Luke
Luke is one of our team managers with HGS UK. He has been with us for over four years now. He shares his experience with HGS here.
HGS: How has your journey with HGS been so far?
How Work@Home Can help You
By Marco Colaiacovo, HGS Work@Home Lead
Did you ever wonder what it would be like to work from home? More and more organizations like HGS offer a Work@Home solution to employees and while there are many benefits, we must also understand that Working from Home is not for everyone. Successful employees make a successful company, this is why you should do your research before applying for a position, and make sure the position is right for you!
8 Things to Remember in Customer Interactions
Customer service (CS) and customer experience (CX) professionals are designated brand advocates, as first points of contact. At the end of a typical CX interaction, a customer will be left with a feeling. Going forward, this will, most likely, be the feeling they would attribute to the brand. Creating positive sentiments about the brand and maintaining it are big opportunity areas.
Stories @ HGS: Avishek
Avishek is a customer service advisor at HGS-UK. He has been with us for a year now. He shares with us his experience at HGS.
HGS: How has the journey been so far?
Avishek: Great! I joined HGS because I felt like it would fit well with my previous job in customer service. There’s a lot I have learnt in this time, not only specific to the process but also other aspects that have enabled me to deliver better. HGS offers immense help and support to help us perform and give our best on the job.
CX Day Thoughts- Brand-behind-the-Brand Storytelling
By Scott Yates, General Manager, HGS
About the article
At HGS, CX Day and CS Week, which fall in the first week of October, are important occasions to recognize our many associates on the floor around the world for their tireless contributions to helping us be a recognized global BPM player. Scott Yates, General Manager-Operations, shares how our representatives are esentially story-tellers, reinforcing our clients' brand narratives to their customers.
How Engaged & Inspired Employees Drive Customer Satisfaction
By Scott Yates, General Manager, HGS
About the article
3 Ways Empathy is Still Important in CX
By Subramanya C, Chief Technology Officer, Hinduja Global Solutions (HGS)
About the article
