By Scott Yates, General Manager, HGS

About the article

At HGS, CX Day and CS Week, which fall in the first week of October, are important occasions to recognize our many associates on the floor around the world for their tireless contributions to helping us be a recognized global BPM player. Scott Yates, General Manager-Operations, shares how our representatives are esentially story-tellers, reinforcing our clients' brand narratives to their customers.    

By Scott Yates, General Manager, HGS

About the article

By Subramanya C, Chief Technology Officer, Hinduja Global Solutions (HGS)

About the article

Amoreane is a deputy team manager with HGS UK. She has been with us for more than a year now. She shares with us her experience at HGS.

HGS: How has your journey with HGS been so far?

By Fiona Costa, Assistant Manager-OD & PM, HGS India

When life brings you at a cross road, where do you look for a GPS?

HGS strongly believes in giving back and strengthening its most valued asset: its people.

We believe the best form of investment is in the self. To this end, we have laid out a team dedicated to learning and development namely, Organizational Development and Performance Management (OD & PM).

By Malathy Mohan, Executive-Talent Acquisition, HGS India

Artur is a customer service advisor with HGS UK. He has been with us for almost a year now. He shares with us his experiences of working with HGS.

HGS: How has the journey been so far?
Artur: It has been learning-filled. I joined HGS for the experience of working in a contact centre. Everyone here is supportive and friendly, and they have helped me with whatever I need to do my best at work.

At HGS, our culture predominantly revolves around growth. Not only are we growing as an organization, but each of us is improving as professionals and as people. To ensure that collective growth, we have realized that our focus cannot only be on the results our people deliver. Some key aspects that enable success for everyone include our:
•    Organizational development (OD) initiatives at various levels
•    Recognition programs that periodically acknowledge contributions

Jenna Atkins is the Head of Contact Centre HR at HGS-UK. She has been with HGS for six years now. In a conversation with us, she reflects on aspects that make HGS stand out as an employer.