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Customer Service Advisor - Welsh Speaker

Job Code: HGS/11066

Date Posted: 09 Jul 2024

Head of Transition

Job Code: HGS/11095

Date Posted: 11 Jun 2024

Here's what happens once your application reaches us

To kick things off, you'll get an email notification if your application has been accepted or rejected.


We're committed to bringing out your best. You'll receive an email inviting you to take our standardized assessment.

Phone Call

Successful candidates will receive a phone call from one of our talent acquisition team members. They will discuss feedback from your video interview and guide you through the final stage Teams interview. We'll also review available roles and ensure you're fully informed about next steps.

Interview Rounds

. Once your final stage interview has been scheduled, you will receive preparatory information and a Teams invite for your virtual interview.

Waiting for the Verdict

Thank you for being part of our hiring process! We'll be in touch soon with feedback, regardless of the outcome An extraordinary career awaits!

Here's what happens to your application if you apply for a Non Customer Facing role.


Our recruiters will assess your CV to understand your skill set. You'll receive an email regarding your application status.



Our talent acquisition team will email you if you're a fit, scheduling a Teams Meeting. In this meeting, we'll discuss the role, your motivations, and key skills.

Phone Call

Your details will be forwarded to the hiring manager. Successful candidates will be interviewed by the hiring team. Your recruiter will schedule your call, provide details, and send prep information.

Interview Rounds

The interview, lasting up to 1 hour on MS Teams, includes values & behaviours and/or a presentation. We'll phone you with feedback, ensuring you're fully informed.


Waiting for the Verdict

Expect feedback soon after your interview, regardless of the outcome. A promising career opportunity awaits! 
Thank you for considering us, and we look forward to connecting with you soon!

Resource Center

Interview Hub

Ready to move your career forward and make the most of the exciting world of HGS? Learn everything about our hiring process, culture, growth opportunities, and what it’s like to work with us.

Why Join HGS?

Working with HGS comes with a lot of opportunities. We're committed to supporting your success from 
day one. Here are a few ways we can assist you:


Our onboarding program provides you with the necessary tools, resources, and training to excel in your role.


You will have access to mentorship programs that pair you with experienced colleagues who can provide guidance, advice, and support as you navigate your career journey.


We offer continuous learning and development opportunities to help you grow both personally and professionally.

Open Door

Our leaders have an open-door policy, ensuring that you have access to support, feedback, and guidance whenever you need it.

Join Us in Building a More Inclusive Future


  • I have applied for a position online. What can I expect now?

    Welcome to your first steps at joining us here at HGS UK. Regardless of the role you have applied for, a dedicated member of our team will review your CV and you will be notified via email if your application has been accepted. For any customer-facing roles, you will then be invited to complete an online assessment and video interview so keep an eye on your emails for the next steps, tips, and instructions. Once your assessment(s) have been reviewed, one of our recruiters will reach out to you via phone to confirm your success, provide any feedback, and discuss available roles with you. If you’re happy to proceed, you will be booked in for a virtual interview on Teams. Check out our helpful Interview hub page here to prepare for your interview. Once your interview has been completed, a member of the team will ring you with the results as soon as we can. We aim to be in touch with you within 48 hours, but it can be longer depending on the role.

  • I have applied previously and can’t access my account as it says a "CV already exists”. How do I resolve this?

    If you have applied with us within the last 2 years, your details will be stored to ensure we are remaining compliant with our candidate tracking. This means you already have a profile and can reset your password by clicking here and selecting the “Forgot password” option. You will then be sent an email to reset your password so you can apply for your next role. Feel free to reach out to our team on webchat here if you still require help.

  • Will I get feedback if I am not chosen for a position?

    Absolutely, at HGS, we are dedicated to your continued professional development, regardless of the outcome of your interview. After you complete your final stage interview on Teams, a member of our team will reach out with the outcome and provide any feedback from your interview.

  • What salary can I expect and are there any benefits?

    Salary and benefits are dependent on the role and will vary between customer service roles and non-customer service roles. Customer Service roles are paid fort-nightly, any other role is paid monthly. All Customer Service roles will provide a minimum of National Living Wage, 28 days annual leave (inclusive of bank holidays), Perk box, pension contribution, salary advance scheme, and employee assistance schemes.

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