In this series, our recruiters speak about all that it takes to be a part of Team HGS.

1. What are some must-have qualities you look for in candidates applying to HGS?

My chief criteria for selection are a positive attitude, spirit of teamwork, whether they are goal-oriented, flexibility, creativity, and integrity.

2. What would be your top tip for applicants?

Do your research on both the company and the brand you are applying for.

In this series, our recruiters speak about all that it takes to be a part of Team HGS.

Tell us about your education and experience.

I have a Bachelor of Science degree in Social Sciences with concentrations in Human Resource Management and Public Service Management. I have been working for over 20 years in different industries such as Tourism, Public Service and Finance.

What are some must-have qualities you look for in candidates applying to HGS?

Carlo is one of our bilingual customer service advisors in HGS-UK. He talks to us about his experiences here and what he likes best about the job.

What is exciting for you at HGS?

HGS is multicultural, and that is hugely stimulating. We have many talented and interesting employees here. It makes for an environment where you are continually learning. In my role, I think finding a solution to complicated issues is exciting. While the challenge is rewarding enough, I also I enjoy interacting with customers and finishing my daily tasks.

Britta is one of our performance coaches in HGS-UK. She has been with us for over three years. Here, she describes her experience of working with us.

How has the journey been so far?

There is plenty to learn here. I started out as a bilingual consumer service advisor and then got promoted to the role of performance coach. Working at HGS has given me the opportunity to gain insight into customer care and management. Additionally, it’s a relaxed environment with great colleagues here.

What inspires you at work every day?

As most customer service agents know, multitasking is an inherent part of the job. Many times, it is a requirement mentioned in customer service job descriptions. Ultimately, multitasking is about working smartly. When done right, multitasking enables CS agents to accomplish more in less time. Here are some ways you can get better at multitasking in the customer service industry:

Job interviews are one of those experiences that everyone has had at least once in their lives. Like most things, they also get better with practice. Here are some ways you can fine-tune your interview skills to convert them in your favour.

Of all the skills that are must-haves in customer service, teamwork tops the list. The straightforward logic is that one individual alone cannot handle over-all and end-to-end customer service. So, if a team were to manage customers, each member needs to be thinking similarly. Only team-players are flexible enough to understand the larger goal and ensure they are contributing in their capacity to achieving it. Teamwork is the best method to accomplish another crucial necessity for top-notch customer service: consistency.

In this series, our trainers share insights on how employees grow with HGS.

Tell us about your education & experience.

I am an Arts graduate, with an overall experience of 12 years in the customer service industry. Of the 12 years, I have been working in training for 10.5 years with giant players of telecom and non-telecom. I’ve been with HGS for the past five years now.

What is something about HGS that you highlight to trainees?