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The contact center industry is constantly evolving. New technologies like generative AI are emerging, customer needs are shifting, and automation is changing the landscape of the profession. This constant change can be daunting, especially if you're considering a major career shift. But fear not! Change, while sometimes scary, can also be an incredible opportunity for growth and advancement.
In this series, our trainers share insights into how employees grow with HGS.
Name: Monique Guenette
Designation: Master Trainer and Quality Analyst with Canada Post
Department: Training and Quality Team
Location: Timmins Working From Home
Please tell us about yourself and your experience so far as a trainer?
In this series, our recruiters speak about all that it takes to be a part of Team HGS.
Please tell us about yourself and your experience so far as a recruiter?
A Digital Postcard to 22-Year-Old me features advice from our people to their younger selves. Through their words, they also hope to Inspire those at the start of their careers at HGS.
Scott MacDonald, Director, Operations:
First things first - don't skim this note!
One of the key things required to function properly as an adult human being is communication. It is required everywhere—from the local grocer to work meetings. Your life is as smooth as your communication with others is unambiguous. And for communication to be unambiguous, your thoughts need to be clear. When this delicate domino set is kept intact, people generally do not have too many problems around the workplace.
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