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Santanu’s areas of expertise include digital brand building and media strategy. A fervent lover of technology and data, he combines these passions in his everyday work. Read about his Tech Idol below.
My Tech Idol is:
Steve Jobs
Steve Jobs is known for:
Being one of the co-founders of Apple and the brain behind revolutionary products like the iPod, iPhone, and iPad.
My first memory of Steve Jobs:
Since February 2022, Virali has been part of the Enterprise IT team in Bengaluru, where she specializes in using the AWS cloud platform to build data pipelines for clients and gather insights that help them improve business decisions. We had a chat with her to understand her experiences over the past year. Read on.
What are you currently working on?
In today’s business world, company values are no longer just a statement on a website or poster in the break room. They are the foundation of the company’s culture. Today, employees want to work for a company that aligns with their values and beliefs. This is why company values have become increasingly important in the workplace. An organization’s brand values provide a framework for employees to make decisions, guide their behavior, and shape the company's culture.
Back office jobs these days are more than data entry jobs. However, back office jobs are not customer-facing, and they regulate the administration within the organisation. The back office is responsible for regulatory compliances, record maintenance, settlements & clearance, accounting, and IT. The best customer support jobs come with a lot of responsibilities toward business and customer satisfaction.
The Philippines has emerged as a key player in the global call center industry, renowned for its skilled workforce and proficiency in English. Many companies opt to outsource their customer service operations to call centers in the Philippines, benefiting from the professionalism and customer-centric approach of Filipino agents. This strategic decision often leads to enhanced customer satisfaction, underlining the significant contribution of the Philippines in the global call center landscape.
Customers are the cornerstone of any business. With clientele, the business can survive. The only purpose of any commercial activity is to attract customers because they drive revenue. Customers are synonymous with divinity, so it is essential to amuse them. You may find countless technical support job openings, but you should focus on the capability of this department.
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