If you’re looking for a career in tech, there’s no better time to get started. There could be 149 million new technology jobs by 2025. Breakthroughs are happening every day and the opportunities are only just beginning. Over a decade ago, terms like cloud automation engineer, big data scientist, and robotic process automation lead, would have drawn blank stares from most people. Today, they are among the hottest tech jobs in a rapidly growing list.

“Every business is a digital business” – we have all heard this statement. And it’s true. Tech plays a key part in the functioning of several businesses. As per a McKinsey report, the COVID-19 pandemic has advanced the pace of digitization by several years. Given these shifts, one can only imagine the opportunities available for tech professionals now and in the near future.

Finding the right job in the customer service sector—whether in a voice or non-voice role—can be both exciting and challenging. As you prepare for screening interviews, it's important to familiarize yourself with the typical voice and non voice process interview questions that might be asked. Whether you're just starting out or bring years of experience, confidently handling these questions can be a crucial step toward securing your ideal position.