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As most customer service agents know, multitasking is an inherent part of the job. Many times, it is a requirement mentioned in customer service job descriptions. Ultimately, multitasking is about working smartly. When done right, multitasking enables CS agents to accomplish more in less time. Here are some ways you can get better at multitasking in the customer service industry:
Prasanna Kumar is one of our senior trainers in HGS India. He has been with us for over seven years now. He shares with us his experience with HGS.
How has the journey been so far?
Job interviews are one of those experiences that everyone has had at least once in their lives. Like most things, they also get better with practice. Here are some ways you can fine-tune your interview skills to convert them in your favor.
Mary Swaroopa is a deputy manager with the organisational development (OD) team, based out of our Chennai office. She has been with HGS for the last four years. She shares her experience of growth here.
How has your journey been so far?
Baji Baba is one of our recruitment managers in HGS India. He has been with us for over six years now. Here, he describes his HGS experience.
How has the journey been so far?
Of all the skills that are must-haves in customer service, teamwork tops the list. The straightforward logic is that one individual alone cannot handle overall and end-to-end customer service. So, if a team were to manage customers, each member needs to be thinking similarly. Only team players are flexible enough to understand the larger goal and ensure they are contributing in their capacity to achieve it.
In this series, our trainers share insights on how employees grow with HGS.
Tell us about your education & experience.
I am an Arts graduate, with an overall experience of 12 years in the customer service industry. Of the 12 years, I have been working in training for 10.5 years with giant players of telecom and non-telecom. I’ve been with HGS for the past five years now.
What is something about HGS that you highlight to trainees?
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