|
Of all the skills that are must-haves in customer service, teamwork tops the list. The straightforward logic is that one individual alone cannot handle overall and end-to-end customer service. So, if a team were to manage customers, each member needs to be thinking similarly. Only team players are flexible enough to understand the larger goal and ensure they are contributing in their capacity to achieve it.
In this series, our trainers share insights on how employees grow with HGS.
Tell us about your education & experience.
I am an Arts graduate, with an overall experience of 12 years in the customer service industry. Of the 12 years, I have been working in training for 10.5 years with giant players of telecom and non-telecom. I’ve been with HGS for the past five years now.
What is something about HGS that you highlight to trainees?
Job Openings & Hiring Events | Industry Insights | Career Development Blogs | Growth Stories
India
Canada
Colombia
Jamaica
Philippines
UK
US
SA