Essential Skills to Win in a Customer Service Role

A customer service job in a contact center is many roles rolled into one – that of an advisor, a researcher, a communicator, a brand custodian, and a trouble-shooter. It is a rewarding career opportunity as you get a chance to interact with people from different cultures and backgrounds, work with the latest technology tools, and represent well-known brands as their frontline executives. The job also offers several opportunities to help people who are seeking assistance, turning their queries into smiles.

Meet Trainer Nathan

In this series, our trainers share insights on how employees grow with HGS.

HGS: Tell us about your education and experience.

Nathan: I’m currently pursuing bachelors in pharmaceutical technology at the University of Technology. I have worked in healthcare accounts for two years in another BPM company prior to HGS.

How Work@Home Can help You

By Marco Colaiacovo, HGS Work@Home Lead

Did you ever wonder what it would be like to work from home? More and more organizations like HGS offer a Work@Home solution to employees and while there are many benefits, we must also understand that Working from Home is not for everyone. Successful employees make a successful company, this is why you should do your research before applying for a position, and make sure the position is right for you!

Celebrating Young Achievers: Jayda

In this series, we celebrate the Primary Exit Profile (PEP) achievements of our employees’ children, who are a part of our family by extension.

Kayan is one of our quality analysts with HGS Jamaica. Her daughter, Jayda, recently graduated from Shortwood Practising Primary and Junior High. Her hard work and achievement were recently celebrated in our office.

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