HGS Recruiters Insights: Ace Customer Service Job Interviews

Welcome to the world of customer service! You have taken the first step towards what could be a very satisfying and rewarding long-term career in the BPM industry, specifically in the customer service domain. The initial weeks into your new role are crucial as you put your training to use while carrying out real-life customer conversations and get accustomed to the corporate work environment. You will experience first-hand workings of a contact center and customer service associates’ pivotal contribution in delivering frictionless customer experience.

Essential Skills to Win in a Customer Service Role

A customer service job in a contact center is many roles rolled into one – that of an advisor, a researcher, a communicator, a brand custodian, and a trouble-shooter. It is a rewarding career opportunity as you get a chance to interact with people from different cultures and backgrounds, work with the latest technology tools, and represent well-known brands as their frontline executives. The job also offers several opportunities to help people who are seeking assistance, turning their queries into smiles.

Empower Your Future: A Guide on How to Upskill Yourself

In an era of rapid technological advancements and evolving job markets, the need to upskill oneself has never been more critical. Whether you are an aspiring professional, a seasoned worker, or someone looking to pivot into a new career, upskilling is the key to staying relevant and thriving in the dynamic landscape of employment. This guide aims to shed light on what is upskilling, its significance, and provide practical strategies for individuals seeking to empower their future.

Meet Trainer Nathan

In this series, our trainers share insights on how employees grow with HGS.

HGS: Tell us about your education and experience.

Nathan: I’m currently pursuing bachelors in pharmaceutical technology at the University of Technology. I have worked in healthcare accounts for two years in another BPM company prior to HGS.

Subscribe to

Discover what it’s like to be a champion of innovation.

Job Openings & Hiring Events | Industry Insights | Career Development Blogs | Growth Stories

discover-bg