|
Chaveli is one of our Market Research Analysts at HGS Jamaica. She shares her thoughts on supportive culture and mentorship at HGS.
How would you describe the mentorship in HGS?
HGS has excellent mentorship initiatives that can help team members achieve their goals.
How has your mentor helped you shape your career for the better?
Customer experiences are crucial for any business, and it is crucial to keep in mind that even one negative experience can affect the business and brand of any company. It is a possible scenario to have customer service teamwork against the impact of negative interaction and turn it into a positive one, but this could mean the loss of that customer. While it cannot be forgotten that each customer is a precious commodity, losing them at the expense of poor customer service could be a hefty price to pay.
When you think of the Caribbean, and usually the word conjures up an image of pi
Melissa is a lead quality analyst at HGS Jamaica. She shares her experience of working from home, since the onset of the COVID-19 pandemic.
HGS: What about working from home do you like the most when it comes to your role?
Antoinette is a quality analyst at HGS Jamaica. She shares her experience of working from home, since the onset of the COVID-19 pandemic.
HGS: What about working from home do you like the most when it comes to your role?
Welcome to the world of customer service! You have taken the first step towards what could be a very satisfying and rewarding long-term career in the BPM industry, specifically in the customer service domain. The initial weeks into your new role are crucial as you put your training to use while carrying out real-life customer conversations and get accustomed to the corporate work environment. You will experience first-hand workings of a contact center and customer service associates’ pivotal contribution in delivering frictionless customer experience.
A customer service job in a contact center is many roles rolled into one – that of an advisor, a researcher, a communicator, a brand custodian, and a trouble-shooter. It is a rewarding career opportunity as you get a chance to interact with people from different cultures and backgrounds, work with the latest technology tools, and represent well-known brands as their frontline executives. The job also offers several opportunities to help people who are seeking assistance, turning their queries into smiles.
In an era of rapid technological advancements and evolving job markets, the need to upskill oneself has never been more critical. Whether you are an aspiring professional, a seasoned worker, or someone looking to pivot into a new career, upskilling is the key to staying relevant and thriving in the dynamic landscape of employment. This guide aims to shed light on what is upskilling, its significance, and provide practical strategies for individuals seeking to empower their future.
If you are an ambitious and dynamic person seeking out the best opportunities to build your career in the contact center industry, then you have come to the right place!
In this series, we celebrate the Primary Exit Profile (PEP) achievements of our employees’ children, who are a part of our family by extension.
Job Openings & Hiring Events | Industry Insights | Career Development Blogs | Growth Stories
Jamaica
Canada
Colombia
India
Philippines
UK
US
SA