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Melissa is a lead quality analyst at HGS Jamaica. She shares her experience of working from home, since the onset of the COVID-19 pandemic.
HGS: What about working from home do you like the most when it comes to your role?
Antoinette is a quality analyst at HGS Jamaica. She shares her experience of working from home, since the onset of the COVID-19 pandemic.
HGS: What about working from home do you like the most when it comes to your role?
Welcome to the world of customer service! You have taken the first step towards what could be a very satisfying and rewarding long-term career in the BPM industry, specifically in the customer service domain. The initial weeks into your new role are crucial as you put your training to use while carrying out real-life customer conversations and get accustomed to the corporate work environment. You will experience first-hand workings of a contact center and customer service associates’ pivotal contribution in delivering frictionless customer experience.
A customer service job in a contact center is many roles rolled into one – that of an advisor, a researcher, a communicator, a brand custodian, and a trouble-shooter. It is a rewarding career opportunity as you get a chance to interact with people from different cultures and backgrounds, work with the latest technology tools, and represent well-known brands as their frontline executives. The job also offers several opportunities to help people who are seeking assistance, turning their queries into smiles.
In an era of rapid technological advancements and evolving job markets, the need to upskill oneself has never been more critical. Whether you are an aspiring professional, a seasoned worker, or someone looking to pivot into a new career, upskilling is the key to staying relevant and thriving in the dynamic landscape of employment. This guide aims to shed light on what is upskilling, its significance, and provide practical strategies for individuals seeking to empower their future.
If you are an ambitious and dynamic person seeking out the best opportunities to build your career in the contact center industry, then you have come to the right place!
In this series, we celebrate the Primary Exit Profile (PEP) achievements of our employees’ children, who are a part of our family by extension.
Natoya is one of our team leaders with HGS Jamaica. She has been with us for over 4 years now. She shares with us her experience of working in HGS.
In this series, we celebrate the Primary Exit Profile (PEP) achievements of our employees’ children, who are a part of our family by extension.
In this series, our trainers share insights on how employees grow with HGS.
HGS: Tell us about your education and experience.
Nathan: I’m currently pursuing bachelors in pharmaceutical technology at the University of Technology. I have worked in healthcare accounts for two years in another BPM company prior to HGS.
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