Jamaica
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India
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SAImpact of Learning and Development at HGS
A Little Help with Learning
By Fiona Costa, Assistant Manager-OD & PM, HGS India
When life brings you at a cross road, where do you look for a GPS?
HGS strongly believes in giving back and strengthening its most valued asset: its people.
We believe the best form of investment is in the self. To this end, we have laid out a team dedicated to learning and development namely, Organizational Development and Performance Management (OD & PM).
Staying Motivated at the Workplace
By Malathy Mohan, Executive-Talent Acquisition, HGS India
Stories @ HGS: Lori-Ann
Lori-Ann is a part of our employee engagement team at HGS Jamaica. She shares with us her experiences working here.
HGS: How has the journey been so far?
Meet Trainer Alicia
In this series, our trainers share insights on how employees grow with HGS.
Tell us about your education and experience.
I have a BSc in Dietetics and Nutrition from the University of Technology, Jamaica. I have worked very little in my field of study, but I have applied the knowledge in my training sessions for one of our healthcare accounts. I have been in the customer service industry for over two years, now.
What's an evergreen tip for your trainees?
Growth: The HGS Way of Life
At HGS, our culture predominantly revolves around growth. Not only are we growing as an organization, but each of us is improving as professionals and as people. To ensure that collective growth, we have realized that our focus cannot only be on the results our people deliver. Some key aspects that enable success for everyone include our:
• Organizational development (OD) initiatives at various levels
• Recognition programs that periodically acknowledge contributions
Essential Qualities You Must Have to Enable Career Growth
Many professionals prioritize career growth, but success requires more than technical expertise. Employers value individuals who demonstrate strong professional development skills, adaptability, and a willingness to learn. Developing the right qualities is crucial for career success, no matter your experience level.
This article outlines essential skills to grow professionally, helping you stay competitive and reach your career goals.
HGS Recruiters Share How to Win at Interviews for Customer Service Jobs
Job interviews are one of the many subjective experiences in life. No two people can have the same interview experience since everyone's career journey, and background is different. As we grow in our careers, interviews vary in terms of how we experience them. Here are some pointers that our recruiters across the globe share with their candidates on a regular basis, for a positive interview experience:
10 Common HGS Interview Questions & How to Answer
10 Common Questions at Interviews with HGS & How to Answer Them
Interviews are one of those situations where first impressions are everything, but despite the pressure, you can do well. At HGS, we are always on the look-out for fresh talent. Our concern doesn’t just end with our employees; it also extends to you, our prospective employees. Here are 10 call centre interview questions on how you can win in interviews with us, with exceptional answers.
