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SAMeet Recruiter Avion
In this series, our recruiters speak about all that it takes to be a part of Team HGS.
HGS: Tell us about your education and experience.
My Mentor Blog: Sherice
Sherice is our Brand Advocate from HGS Jamaica. She shares her experience and insights on mentorship at HGS.
My Mentor Blog: Shaquille
Shaquille is our Assistant Manager from HGS Jamaica. He provides his insights on mentorship at HGS.
My Mentor Blog: Shantana
Shantana is our Quality Analyst from HGS Jamaica.
My Mentor Blog: Chaveli
Chaveli is one of our Market Research Analysts at HGS Jamaica.
Tips to Secure a Successful Customer Service Job
Customer experiences are crucial for any business, and it is crucial to keep in mind that even one negative experience can affect the business and brand of any company. It is a possible scenario to have customer service teamwork against the impact of negative interaction and turn it into a positive one, but this could mean the loss of that customer. While it cannot be forgotten that each customer is a precious commodity, losing them at the expense of poor customer service could be a hefty price to pay.
Exploring Job Diversity in Jamaica's Outsourcing Industry
Exploring Job Diversity in Jamaica's Outsourcing Industry
When you think of the Caribbean, and usually the word conjures up an image of pi
HGS Work@Home Stories: Melissa
Melissa is a lead quality analyst at HGS Jamaica. She shares her experience of working from home, since the onset of the COVID-19 pandemic.
HGS: What about working from home do you like the most when it comes to your role?
HGS Work@Home Stories: Antoinette
Antoinette is a quality analyst at HGS Jamaica. She shares her experience of working from home, since the onset of the COVID-19 pandemic.
HGS: What about working from home do you like the most when it comes to your role?
HGS Recruiters Insights: Ace Customer Service Job Interviews
Welcome to the world of customer service! You have taken the first step towards what could be a very satisfying and rewarding long-term career in the BPM industry, specifically in the customer service domain. The initial weeks into your new role are crucial as you put your training to use while carrying out real-life customer conversations and get accustomed to the corporate work environment. You will experience first-hand workings of a contact center and customer service associates’ pivotal contribution in delivering frictionless customer experience.
