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SALooking for a job in a call centre? You’re not alone. Call centre roles are some of the most accessible and in-demand positions today, offering great opportunities for career growth. To land that interview, a crucial step is creating a customer service representative resume that gets noticed. Your resume is often the first impression hiring managers will have of you. It’s not just a list of past jobs—it’s your chance to show why you’d be a great fit for the role.
Effective leadership in customer service is essential for motivating teams, enhancing customer experiences, and fostering a productive work environment. Whether you are a customer service manager, team leader, or business owner in Jamaica or beyond, knowing the best strategies to improve leadership skills can lead to a stronger team and better results.
Below, we outline key ways to improve leadership skills that will help you guide your team toward success.
Accelerating Action: International Women’s Day Special
Hosted by Ranjini Rangarajan, featuring Shilpa Harsh (EVP, Corporate Communications, CSR, DEI & ESG), Sharmaine Timothy (Mind Space founder), and Sandhya Manoj (Hummingbird CEO)—exploring IWD relevance, men's allyship, reframing feminism, intersectionality, and action steps for workplace equity.
What You’ll Learn
IWD's role: Reflects progress, raises bias/inequality awareness, inspires policies/role models, fosters year-round solidarity.
‘Ask Me Anything’ with Tushar Sharan
In this engaging episode of the Ask Me Anything series, Tushar Sharan, Senior Vice President of Service Delivery for Jamaica and Colombia at HGS, shares insights beyond corporate leadership. He discusses his personal and professional mantras, stress-relief hobbies like singing, and his unique perspective on effective leadership and teamwork. This conversation reveals the human side of leadership and offers inspiration for balancing life and work with purpose.
How To Create A Career Development Plan?
This session outlines crafting an effective career-development-plan through self-assessment, SMART goals, skill-building, action plans, and ongoing reviews—ideal for students, employees, or career changers aiming for clarity and advancement.
