Customer service is the heartbeat of any successful business. It's the frontline that directly engages with customers, ensuring their needs are met, questions are answered, and concerns are addressed. A career in customer service can be both rewarding and challenging, requiring a unique set of skills and a genuine commitment to customer satisfaction

Planning advice for fresh graduates in a pandemic 

Since the pandemic, life, as we know it, has changed. The post-pandemic work landscape is still in flux. It has caused anxiety, especially for recent graduates and those about to graduate. While career planning must be revamped for the new scenario, stay calm and don't panic.

We have put together a list of job search tips that graduates should keep in mind:

A Positive Frame of Mind

Explore how HGS goes beyond the call to deliver standout customer service using empathy, innovation, and a people-first approach in every interaction.

Ace your next interview with expert tips from HGS. Learn how to prepare, present confidently, and impress hiring managers in every interaction.

Explore AI and innovation in this podcast with Nat Radhakrishnan. Gain insights on how HGS leverages tech to enhance CX and drive transformation globally..

Explore the importance of fostering leadership qualities, embracing innovation, and mastering decision-making in your stride toward professional growth. Fuel your career trajectory by attending workshops, staying updated with industry trends, and gaining insights. Tune in now to learn all about upskilling and its benefits for your career advancement.

Explore expert tips to ease your pre-interview anxiety. From researching the company and understanding the role to mastering common interview questions and non-verbal communication, we've got you covered. Tune in now to level up your interview game and secure any position in the dynamic world of BPO.

At the heart of every successful business lies a fundamental concept that transcends transactions – customer satisfaction. More than a fleeting measure of contentment, customer satisfaction encompasses the entirety of a consumer's journey with a product or service. It delves into the emotional resonance, the perceived value, and the alignment of expectations with experiences.