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Navigating the currents of contemporary business demands a strategic approach that transcends conventional practices. Enter Business Process Management (BPM), a dynamic methodology that promises a plethora of benefits for organisations striving to optimise operations, enhance customer satisfaction, and remain agile in a volatile market. In this blog, let us take a look at why business process management is important and explore its significance.
Effective leadership in customer service is essential for motivating teams, enhancing customer experiences, and fostering a productive work environment. Whether you are a customer service manager, team leader, or business owner in Jamaica or beyond, knowing the best strategies to improve leadership skills can lead to a stronger team and better results.
Below, we outline key ways to improve leadership skills that will help you guide your team toward success.
Welcome to a special episode of SONIC, where we kickstart our International Women’s Day celebrations! This year, we explore why IWD remains relevant today, the importance of allyship, and how we can collectively accelerate action toward gender equality. Joining us for this discussion are Shilpa Sinha Harsh, EVP, Global Corporate Communications, CSR, DEI & ESG; Charmaine Timothy, Author & Founder, MindSpace; Sandhya Manoj, Founder & CEO, Hummingbird.
Get ready for an exclusive ‘Ask Me Anything’ with Tushar Sharan, Senior Vice President of Service Delivery, Jamaica & Colombia at HGS, as he shares insights and stories beyond the workplace.
Tune in to gain a fresh perspective from one of our most inspiring leaders!
Let’s discover a step-by-step guide to creating an effective career development plan for growth. From self-assessment to setting SMART goals, explore strategies to advance your professional journey. Learn how to research career paths, develop key skills, and craft an actionable plan for success. Tune in and take control of your career path with us!
Customer service (CS) and customer experience (CX) professionals are designated brand advocates, as first points of contact. At the end of a typical CX interaction, a customer will be left with a feeling. Going forward, this will, most likely, be the feeling they would attribute to the brand. Creating positive sentiments about the brand and maintaining it are big opportunity areas. Such customer interactions can lead to loyal customers, positive word-of-mouth, and even business growth.
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