Jamaica
Canada
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SAThe customer service representative role calls for the ability to troubleshoot issues and provide solutions in a time-efficient manner for customers. Employers typically mention problem-solving as part of the job description and tend to gauge candidates’ competencies during the interview process.
Beyond the Call: The HGS Way to Customer Service
Explore how HGS goes beyond the call to deliver standout customer service using empathy, innovation, and a people-first approach in every interaction.
Explore amazing interview tips with HGS
Ace your next interview with expert tips from HGS. Learn how to prepare, present confidently, and impress hiring managers in every interaction.
Exploring Tech, AI & Innovation with Nat Radhakrishnan in an interview with DataQuest.
This episode features an insightful conversation with Mr. Natrajan Radhakrishnan, President and Chief Innovation Officer of Hinduja Global Solutions. The discussion covers emerging digital service trends, the convergence of IT and BPM industries, the transformative impact of generative AI and ChatGPT on customer experience and business processes, cyber security challenges, data privacy regulations, and India's tech growth outlook towards 2047. It offers a deep dive into how technology is reshaping business operations globally and the future of India as a tech superpower.
Learn all about upskilling and its benefits for your career advancement
Explore the importance of fostering leadership qualities, embracing innovation, and mastering decision-making in your stride toward professional growth. Fuel your career trajectory by attending workshops, staying updated with industry trends, and gaining insights. Tune in now to learn all about upskilling and its benefits for your career advancement.
Explore amazing interview tips with HGS
This episode of the HGS podcast provides comprehensive interview tips designed to help candidates excel in their job interviews, particularly for positions in the BPO industry. Listeners learn how to handle pre-interview nerves, research companies, prepare answers, and present themselves confidently to secure their desired roles.
At the heart of every successful business lies a fundamental concept that transcends transactions – customer satisfaction. More than a fleeting measure of contentment, customer satisfaction encompasses the entirety of a consumer's journey with a product or service. It delves into the emotional resonance, the perceived value, and the alignment of expectations with experiences.
Duties & Responsibilities of a Customer Service Representative
Within customer service, the customer service representative (CSR) stands as is a crucial link between a business and its clientele. They shoulder the responsibility of ensuring that every customer interaction is not just a transaction but a positive experience. A proficient CSR is much more than a voice on the other end of the line; they are, in essence, problem solvers, brand ambassadors and advocates for the customer.
