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Tonique became a part of Team HGS 8 months ago and evolved into an unstoppable force, leaving her mark in 2023’s R&R ceremony.
She joined HGS Jamaica as a Brand Advocate and in a remarkable time of just 5 months she secured the prestigious Top Advocate award at the R&R Ceremony in April 2023. Her dominance in meeting KPIs and establishing herself as an outstanding employee has earned her a well-deserved reputation.
Shyann began her HGS Journey seven years ago as a Brand Advocate and ever since she continued her skill enhancement & progress.
Are you on the lookout for your dream job and want to stand out to recruiters? Beyond the technical skills and qualifications listed on your resume, there are certain qualities that can make you an exceptional candidate in the eyes of recruiters. Whether you're applying to a digital CX company like HGS or any other organization, recruiters are seeking candidates who possess specific qualities that go beyond the job's technical requirements.
When considering a job opportunity in Jamaica, it is crucial to assess the company's culture and values to ensure that it aligns with your personal and professional goals. A company's culture affects employee morale, job satisfaction, and productivity, so looking for a supportive and inclusive work environment is essential.
Call center KPIs are a set of metrics that measure key characteristics of a call center. They are usually used to ensure that the organization meets its objectives and should be considered during the call center performance planning.
These metrics can be divided into two main categories: internal and external.
Felicia joined HGS in 2021, quickly integrating the values of HGS in performance and creating her passage to success with abundant opportunities at HGS.
Danel has been an essential part of Team HGS since 2015. His innovative solutions, on-the-feet-thinking, and dynamic opportunities at HGS have made him one of the Top Performers.
Have you ever heard of a child packaging their toys and selling them in creative ways? Probably not. However, this was the first sign of Danel's ability to assess a need and provide creative and innovative solutions.
Rashema has been working as a Manager - Learning and Development at HGS for the past two years and here she is sharing her experience of how she set a winning formula to focus on her career goals.
"Stay focused, ignore the distractions, and you will accomplish your goals much faster!" This quote by Joel Osteen summarizes how Rashema stays focused and consistent on her goals to achieve success at HGS.
Inbound sales require a lot of effort in terms of strategies, pitches, negotiations, etc. Taking customer-facing roles as a career is a great option for people who are willing to discover something new every day. So, if you are seeking the inbound sales associate jobs vacancy, you need to master certain skills. Do not forget that sales can be challenging, but with the right dexterity, you can land a job as an inbound sales associate.
Customers are the cornerstone of any business. With clientele, the business can survive. The only purpose of any commercial activity is to attract customers because they drive revenue. Customers are synonymous with divinity, so it is essential to amuse them. You may find countless technical support job openings, but you should focus on the capability of this department.
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