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A good resume can only get you a foot in the door of an organization. Your next step is to showcase why you are suited for the BPO job at the interview. This is where you effectively upsell yourself and outshine other candidates to grab the lucrative job opportunity.
Hi, my name is Shavaughn Markland. I was recently promoted from Brand Advocate to Lead in March of 2023. So far, the journey has been a really rewarding and eye-opening experience, something that I aspire to continue.
Masheka began her HGS Journey in 2020 as a Sales Professional and quickly progressed with hard work and resilience.
At the R&R Ceremony in April 2023, there was a stunning round of applause for Masheka who soared to the top of the performance ladder and secured the award for Top Support Member. Only one year after joining Masheka matriculated to Compliance Officer in 2021 and then Senior Quality Coach in 2023. Her years at HGS have been woven with much hard work, resilience, and as a result, success.
Tonique became a part of Team HGS 8 months ago and evolved into an unstoppable force, leaving her mark in 2023’s R&R ceremony.
She joined HGS Jamaica as a Brand Advocate and in a remarkable time of just 5 months she secured the prestigious Top Advocate award at the R&R Ceremony in April 2023. Her dominance in meeting KPIs and establishing herself as an outstanding employee has earned her a well-deserved reputation.
Shyann began her HGS Journey seven years ago as a Brand Advocate and ever since she continued her skill enhancement & progress.
Are you on the lookout for your dream job and want to stand out to recruiters? Beyond the technical skills and qualifications listed on your resume, there are certain qualities that can make you an exceptional candidate in the eyes of recruiters. Whether you're applying to a digital CX company like HGS or any other organization, recruiters are seeking candidates who possess specific qualities that go beyond the job's technical requirements.
When considering a job opportunity in Jamaica, it is crucial to assess the company's culture and values to ensure that it aligns with your personal and professional goals. A company's culture affects employee morale, job satisfaction, and productivity, so looking for a supportive and inclusive work environment is essential.
Call center KPIs are a set of metrics that measure key characteristics of a call center. They are usually used to ensure that the organization meets its objectives and should be considered during the call center performance planning.
These metrics can be divided into two main categories: internal and external.
Felicia joined HGS in 2021, quickly integrating the values of HGS in performance and creating her passage to success with abundant opportunities at HGS.
Danel has been an essential part of Team HGS since 2015. His innovative solutions, on-the-feet-thinking, and dynamic opportunities at HGS have made him one of the Top Performers.
Have you ever heard of a child packaging their toys and selling them in creative ways? Probably not. However, this was the first sign of Danel's ability to assess a need and provide creative and innovative solutions.
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