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Call center KPIs are a set of metrics that measure key characteristics of a call center. They are usually used to ensure that the organization meets its objectives and should be considered during the call center performance planning.
These metrics can be divided into two main categories: internal and external.
Felicia joined HGS in 2021, quickly integrating the values of HGS in performance and creating her passage to success with abundant opportunities at HGS.
Danel has been an essential part of Team HGS since 2015. His innovative solutions, on-the-feet-thinking, and dynamic opportunities at HGS have made him one of the Top Performers.
Have you ever heard of a child packaging their toys and selling them in creative ways? Probably not. However, this was the first sign of Danel's ability to assess a need and provide creative and innovative solutions.
Rashema has been working as a Manager - Learning and Development at HGS for the past two years and here she is sharing her experience of how she set a winning formula to focus on her career goals.
"Stay focused, ignore the distractions, and you will accomplish your goals much faster!" This quote by Joel Osteen summarizes how Rashema stays focused and consistent on her goals to achieve success at HGS.
The Philippines has emerged as a key player in the global call center industry, renowned for its skilled workforce and proficiency in English. Many companies opt to outsource their customer service operations to call centers in the Philippines, benefiting from the professionalism and customer-centric approach of Filipino agents. This strategic decision often leads to enhanced customer satisfaction, underlining the significant contribution of the Philippines in the global call center landscape.
Inbound sales require a lot of effort in terms of strategies, pitches, negotiations, etc. Taking customer-facing roles as a career is a great option for people who are willing to discover something new every day. So, if you are seeking the inbound sales associate jobs vacancy, you need to master certain skills. Do not forget that sales can be challenging, but with the right dexterity, you can land a job as an inbound sales associate.
Customers are the cornerstone of any business. With clientele, the business can survive. The only purpose of any commercial activity is to attract customers because they drive revenue. Customers are synonymous with divinity, so it is essential to amuse them. You may find countless technical support job openings, but you should focus on the capability of this department.
The global workforce is majorly backed by sales forces where sales representatives need to demonstrate specific skills to excel in their positions. From kickstarting your career as a customer sales representative to being promoted as seniors, building a sales career can be fruitful for long-term job security.
This write-up acquaints you with the roles & responsibilities of customer sales representatives and outlines the skills and information required to succeed.
Here is what you need to consider for a customer sales representative job:
In this series, our recruiters speak about all that it takes to be a part of Team HGS.
HGS: Tell us about your education and experience.
Simone: This year I will complete 10 active years in Recruiting & Training in the BPO Industry.
In this series, our recruiters speak about all that it takes to be a part of Team HGS.
HGS: Tell us about your education and experience.
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