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SAMelissa Hicks is one of our trainers at HGS USA. She has recently been promoted through our Ready Now program, a training module that prepares employees for leadership roles at HGS. She shares her HGS story with us.
How has the journey been so far?
Of all the skills that are must-haves in customer service, teamwork tops the list. The straightforward logic is that one individual alone cannot handle overall and end-to-end customer service. So, if a team were to manage customers, each member needs to be thinking similarly. Only team players are flexible enough to understand the larger goal and ensure they are contributing in their capacity to achieve it.
