At HGS, our culture predominantly revolves around growth. Not only are we growing as an organization, but each of us is improving as professionals and as people. To ensure that collective growth, we have realized that our focus cannot only be on the results our people deliver. Some key aspects that enable success for everyone include our:
• Organizational development (OD) initiatives at various levels
• Recognition programs that periodically acknowledge contributions
Many professionals prioritize career growth, but success requires more than technical expertise. Employers value individuals who demonstrate strong professional development skills, adaptability, and a willingness to learn. Developing the right qualities is crucial for career success, no matter your experience level.
This article outlines essential skills to grow professionally, helping you stay competitive and reach your career goals.
Job interviews are one of the many subjective experiences in life. No two people can have the same interview experience since everyone's career journey, and background is different. As we grow in our careers, interviews vary in terms of how we experience them. Here are some pointers that our recruiters across the globe share with their candidates on a regular basis, for a positive interview experience:
10 Common Questions at Interviews with HGS & How to Answer Them
Interviews are one of those situations where first impressions are everything, but despite the pressure, you can do well. At HGS, we are always on the look-out for fresh talent. Our concern doesn’t just end with our employees; it also extends to you, our prospective employees. Here are 10 call centre interview questions on how you can win in interviews with us, with exceptional answers.

In this series, our trainers share insights into how employees grow with HGS.
HGS: Tell us about your education and experience.
In this series, our trainers share insights on how employees grow with HGS.
HGS: Tell us about your education and experience.
In this series, our trainers share insights on how employees grow with HGS.
HGS: Tell us about your education and experience.
Tashauna Williams is one of our quality analysts in HGS-Jamaica. She has been with us for more than two years now. She shares her experience of working with us, here.
What inspires you at work every day?
That’s easy. Meeting my goals, and ensuring my team, my manager and my clients are satisfied. I would say doing good work creates the cycle for continued motivation.
What is something you like about working with HGS?
In this series, our recruiters speak about all that it takes to be a part of Team HGS.
1. Tell us about your education and experience in recruiting.
My education background includes an Associate Degree in Business Studies and a Bachelor’s Degree in Human Resource Management (with a minor in Marketing). Prior to working at HGS, I was a home country recruiter and liaison for an overseas-based company in Alabama. The knowledge I gained working overseas has directly benefited my current role as a recruiter here at HGS.
Jamaica
Canada
Colombia
India
Philippines
UK
US
SA