Customer service is one of those industries that do not lose their sheen, no matter what age or era. Until we have businesses offering products and services, we will have customer service. This ever-green sector provides not only diverse learnings but also plenty of opportunities to be the best version of oneself. As one of the few industries that explicitly seek a young workforce, customer service is a world of possibilities for the ones starting out in their careers. Here’s why:

Richard Newman is a customer service representative with HGS - Jamaica. He has been with us for one and a half years now. He shares with us what makes working at HGS fun.

What motivates you every day?

I’m motivated to learn new things constantly. I’m also working hard to be promoted, which I’m sure will happen if I’m consistently performing well. Team-mates and superiors are quite supportive of your ambition.

In this series, we celebrate the GSAT achievements of our employees’ children, who are a part of our family by extension.

Rashema Gonzales-Bennett is one of our Learning & Development Officers at HGS Jamaica. Her daughter, Ramarla Bennett, recently completed the GSAT exams, graduating from St. Catherine’s Preparatory School.

Noelicia O’Meally is one of our customer service representatives in HGS Jamaica. She has been with us for nearly three years now. She shares with us her experience of working with HGS.

What motivates you every day at work?

Being able to interact with my team, and assist them and our clients is a big booster at work. You feel fired up to push your limit higher than past performances. Our clients give us a lot of positive reinforcement for this, as well.

What do you like the most about HGS?

Nakeita Clarke is one of our team leads in HGS Jamaica. She has been with us for over three years now. She shares with us her HGS story.

What motivates you every day at work?

My agents are my daily motivation. Helping them achieve their personal goals and being successful as a team is the best part of my job.

What do you like most about HGS?

In this series, we celebrate the GSAT achievements of our employees’ children, who are a part of our family by extension.

Laurie Daley is a customer service associate with one of our healthcare accounts in HGS Jamaica. Her daughter, Knakeda, recently completed her GSAT exams and graduated from Excelsior Primary School.

In this series, our recruiters speak about all that it takes to be a part of Team HGS.

Tell us about your education and experience in recruiting.

I have an Associate Degree in General Studies and a Bachelors Degree in Human Resource Management. Before working at HGS, I was employed to Xerox [Conduent] as a recruiting intern which pretty much gave me my break in Recruiting.

What are some must-have qualities you look for in candidates applying to HGS?

Tell us about your education and experience.

I am pursuing an Associate Degree in Marketing. The bulk of my recruiting experience has been with HGS and I have been in this role for over a year now. I consider myself the gate keeper as I am the first point of contact for most, if not all candidates. It’s a good feeling.

What are some must-have qualities you look for in candidates applying to HGS?

In this series, we celebrate the GSAT achievements of our employees’ children, who are a part of our family by extension.

Annette Lewis is an employee relations officer at HGS Jamaica. Her daughter, Demoya, recently completed her GSAT exams. She has graduated from the Southborough Primary School.

Melissa Hicks is one of our trainers at HGS USA. She has recently been promoted through our Ready Now program, a training module that prepares employees for leadership roles at HGS. She shares her HGS story with us.

How has the journey been so far?