In this series, we celebrate the GSAT achievements of our employees’ children, who are a part of our family by extension.

Trudi-Ann Cole is one of our customer service associates with HGS Jamaica. Her daughter, Sheannelle, recently completed her GSAT exams, graduating from St. Thomas Hill View Kindergarten & Preparatory School.

Saarah Brown is a Team Lead with HGS-Jamaica. She has been with us for around two and a half years now. She shares with us what she likes the most about working with HGS.

How has the journey been so far?

Great! I started out as a customer support representative. Later, I served as a subject-matter expert, and currently, I’m a Team Lead for one of our operations.

What is something that motivates you every day?

Self-actualization. I want to be the best version of myself, and I work towards that every day.

In this series, we celebrate the GSAT achievements of our employees’ children, who are a part of our family by extension.

Kadi-Ann Ross is a Team Lead with one of our accounts in HGS Jamaica. Her daughter, Rassaune, recently passed her GSAT exams, graduating from Southborough Primary School.

Nattalie Jones is one of our team leaders in HGS Jamaica. She has been with us for over three years. She shares her experience with us.

What motivates you every day at work?

It is gratifying to be recognised by our clients for good work, so I’m motivated to improve my team’s performance continually.

What do you like the most about HGS?

In this series, we celebrate the GSAT achievements of our employees’ children, who are a part of our family by extension.

Carrol-Lee Bonnick is a Team Lead with one of our accounts in HGS Jamaica. Her daughter, Mo’Nique, recently completed her GSAT exams. She has graduated from the Duhaney Park Primary School.

Customer service is one of those industries that do not lose their sheen, no matter what age or era. Until we have businesses offering products and services, we will have customer service. This ever-green sector provides not only diverse learnings but also plenty of opportunities to be the best version of oneself. As one of the few industries that explicitly seek a young workforce, customer service is a world of possibilities for the ones starting out in their careers. Here’s why:

Richard Newman is a customer service representative with HGS - Jamaica. He has been with us for one and a half years now. He shares with us what makes working at HGS fun.

What motivates you every day?

I’m motivated to learn new things constantly. I’m also working hard to be promoted, which I’m sure will happen if I’m consistently performing well. Team-mates and superiors are quite supportive of your ambition.

In this series, we celebrate the GSAT achievements of our employees’ children, who are a part of our family by extension.

Rashema Gonzales-Bennett is one of our Learning & Development Officers at HGS Jamaica. Her daughter, Ramarla Bennett, recently completed the GSAT exams, graduating from St. Catherine’s Preparatory School.

Noelicia O’Meally is one of our customer service representatives in HGS Jamaica. She has been with us for nearly three years now. She shares with us her experience of working with HGS.

What motivates you every day at work?

Being able to interact with my team, and assist them and our clients is a big booster at work. You feel fired up to push your limit higher than past performances. Our clients give us a lot of positive reinforcement for this, as well.

What do you like the most about HGS?

Nakeita Clarke is one of our team leads in HGS Jamaica. She has been with us for over three years now. She shares with us her HGS story.

What motivates you every day at work?

My agents are my daily motivation. Helping them achieve their personal goals and being successful as a team is the best part of my job.

What do you like most about HGS?