In this series, our trainers share insights on how employees grow with HGS.

HGS: Tell us about your education and experience.

In this series, our trainers share insights on how employees grow with HGS.

HGS: Tell us about your education and experience.

Tashauna Williams is one of our quality analysts in HGS-Jamaica. She has been with us for more than two years now. She shares her experience of working with us, here.

What inspires you at work every day?

That’s easy. Meeting my goals, and ensuring my team, my manager and my clients are satisfied. I would say doing good work creates the cycle for continued motivation.

What is something you like about working with HGS?

In this series, our recruiters speak about all that it takes to be a part of Team HGS.

1. Tell us about your education and experience in recruiting.

My education background includes an Associate Degree in Business Studies and a Bachelor’s Degree in Human Resource Management (with a minor in Marketing). Prior to working at HGS, I was a home country recruiter and liaison for an overseas-based company in Alabama. The knowledge I gained working overseas has directly benefited my current role as a recruiter here at HGS.

In this series, we celebrate the GSAT achievements of our employees’ children, who are a part of our family by extension.

Trudi-Ann Cole is one of our customer service associates with HGS Jamaica. Her daughter, Sheannelle, recently completed her GSAT exams, graduating from St. Thomas Hill View Kindergarten & Preparatory School.

Saarah Brown is a Team Lead with HGS-Jamaica. She has been with us for around two and a half years now. She shares with us what she likes the most about working with HGS.

How has the journey been so far?

Great! I started out as a customer support representative. Later, I served as a subject-matter expert, and currently, I’m a Team Lead for one of our operations.

What is something that motivates you every day?

Self-actualization. I want to be the best version of myself, and I work towards that every day.

In this series, we celebrate the GSAT achievements of our employees’ children, who are a part of our family by extension.

Kadi-Ann Ross is a Team Lead with one of our accounts in HGS Jamaica. Her daughter, Rassaune, recently passed her GSAT exams, graduating from Southborough Primary School.

Nattalie Jones is one of our team leaders in HGS Jamaica. She has been with us for over three years. She shares her experience with us.

What motivates you every day at work?

It is gratifying to be recognised by our clients for good work, so I’m motivated to improve my team’s performance continually.

What do you like the most about HGS?

In this series, we celebrate the GSAT achievements of our employees’ children, who are a part of our family by extension.

Carrol-Lee Bonnick is a Team Lead with one of our accounts in HGS Jamaica. Her daughter, Mo’Nique, recently completed her GSAT exams. She has graduated from the Duhaney Park Primary School.

Customer service is one of those industries that do not lose their sheen, no matter what age or era. Until we have businesses offering products and services, we will have customer service. This ever-green sector provides not only diverse learnings but also plenty of opportunities to be the best version of oneself. As one of the few industries that explicitly seek a young workforce, customer service is a world of possibilities for the ones starting out in their careers. Here’s why: