Safiya is a brand advocate with HGS Jamaica. She shares with us her HGS growth story.

HGS: How has the journey been so far?

Safiya: It has been amazing. HGS is an accepting environment that encourages uniqueness. We are free to be who we are at work and that’s empowering.

HGS: What is a big lesson here that has helped you as a professional and an individual?

By Scott Yates, General Manager, HGS

About the article

At HGS, CX Day and CS Week, which fall in the first week of October, are important occasions to recognize our many associates on the floor around the world for their tireless contributions to helping us be a recognized global BPM player. Scott Yates, General Manager-Operations, shares how our representatives are esentially story-tellers, reinforcing our clients' brand narratives to their customers.    

By Scott Yates, General Manager, HGS

About the article

By Subramanya C, Chief Technology Officer, Hinduja Global Solutions (HGS)

About the article

Audicia is one of our brand advocates in HGS Jamaica. She shares with us her HGS growth story.

By Fiona Costa, Assistant Manager-OD & PM, HGS India

When life brings you at a cross road, where do you look for a GPS?

HGS strongly believes in giving back and strengthening its most valued asset: its people.

We believe the best form of investment is in the self. To this end, we have laid out a team dedicated to learning and development namely, Organizational Development and Performance Management (OD & PM).

By Malathy Mohan, Executive-Talent Acquisition, HGS India

Lori-Ann is a part of our employee engagement team at HGS Jamaica. She shares with us her experiences working here.

HGS: How has the journey been so far?

In this series, our trainers share insights on how employees grow with HGS.

Tell us about your education and experience.

I have a BSc in Dietetics and Nutrition from the University of Technology, Jamaica. I have worked very little in my field of study, but I have applied the knowledge in my training sessions for one of our healthcare accounts. I have been in the customer service industry for over two years, now.

What's an evergreen tip for your trainees?