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SASherice is our Brand Advocate from HGS Jamaica. She shares her experience and insights on mentorship at HGS.
Shaquille is our Assistant Manager from HGS Jamaica. He provides his insights on mentorship at HGS.
Shantana is our Quality Analyst from HGS Jamaica. She shares her experience with her mentor Shanique - Quality Analyst.
How would you describe the support/mentorship in HGS?
Chaveli is one of our Market Research Analysts at HGS Jamaica. She shares her thoughts on supportive culture and mentorship at HGS.
How would you describe the mentorship in HGS?
HGS has excellent mentorship initiatives that can help team members achieve their goals.
How has your mentor helped you shape your career for the better?
Customer experiences are crucial for any business, and it is crucial to keep in mind that even one negative experience can affect the business and brand of any company. It is a possible scenario to have customer service teamwork against the impact of negative interaction and turn it into a positive one, but this could mean the loss of that customer. While it cannot be forgotten that each customer is a precious commodity, losing them at the expense of poor customer service could be a hefty price to pay.
Exploring Job Diversity in Jamaica's Outsourcing Industry
When you think of the Caribbean, and usually the word conjures up an image of pi
Melissa is a lead quality analyst at HGS Jamaica. She shares her experience of working from home, since the onset of the COVID-19 pandemic.
HGS: What about working from home do you like the most when it comes to your role?
Antoinette is a quality analyst at HGS Jamaica. She shares her experience of working from home, since the onset of the COVID-19 pandemic.
HGS: What about working from home do you like the most when it comes to your role?
Welcome to the world of customer service! You have taken the first step towards what could be a very satisfying and rewarding long-term career in the BPM industry, specifically in the customer service domain. The initial weeks into your new role are crucial as you put your training to use while carrying out real-life customer conversations and get accustomed to the corporate work environment. You will experience first-hand workings of a contact center and customer service associates’ pivotal contribution in delivering frictionless customer experience.
A customer service job in a contact center is many roles rolled into one – that of an advisor, a researcher, a communicator, a brand custodian, and a trouble-shooter. It is a rewarding career opportunity as you get a chance to interact with people from different cultures and backgrounds, work with the latest technology tools, and represent well-known brands as their frontline executives. The job also offers several opportunities to help people who are seeking assistance, turning their queries into smiles.
