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Call centers are the hub for connecting customers with businesses and maintaining excellent customer experiences. For individuals with a knack for customer interactions, thinking out-of-the-box to provide resolutions, and climbing the corporate ladder, landing a job in a call center environment can be a stepping stone.
"Hi, everyone. My name is Jermaine McKay. I have recently been promoted from Brand Advocate to Supervisor. I have been with the company for just over two years and have been enjoying my experience here.
"Hi, my name is Dejaunae Francis. I was recently promoted in March 2023 to a Floor Lead. So far, the role has been exciting, and I do hope each and every one of you guys slayed the course and stayed on track to get promoted as well."
"Hi, my name is Nastacia Bennett. I was recently promoted as a Floor Lead, so far everyone has been really excited. It's been pretty awesome. I'm loving the growth. If others continue to focus and also excel in whatever they do, they can also get promoted and grow within the company."
"Hi, good day. My name is Patrick McBean, and I have recently been promoted from a Subject Matter Expert to the Team Lead. I have been a part of the company since June 2021. One of the main factors that has helped propel me into a leadership role today is our various LMD courses.
"Hi, my name is Shaquiel Walker. I have recently been promoted from a Sales Professional to a Team Lead, and so far being in this role has been a great journey. I greatly appreciate the opportunity."
"Hi, my name is Latifa Wilson. I started at HGS in April 2021. I have recently been promoted from an SME to the role that suits your needs. I recently took a course in learning and development in coaching skills, which has helped me gain more leadership knowledge.
A good resume can only get you a foot in the door of an organization. Your next step is to showcase why you are suited for the BPO job at the interview. This is where you effectively upsell yourself and outshine other candidates to grab the lucrative job opportunity.
Hi, my name is Shavaughn Markland. I was recently promoted from Brand Advocate to Lead in March of 2023. So far, the journey has been a really rewarding and eye-opening experience, something that I aspire to continue.
Masheka began her HGS Journey in 2020 as a Sales Professional and quickly progressed with hard work and resilience.
At the R&R Ceremony in April 2023, there was a stunning round of applause for Masheka who soared to the top of the performance ladder and secured the award for Top Support Member. Only one year after joining Masheka matriculated to Compliance Officer in 2021 and then Senior Quality Coach in 2023. Her years at HGS have been woven with much hard work, resilience, and as a result, success.
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