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Frederick is one of our customer service representatives at HGS Philippines. He shares with us his experience of our virtual hiring process, in the context of the COVID-19 pandemic.
HGS: Describe your experience of getting interviewed virtually.
A customer service job in a contact center is many roles rolled into one – that of an advisor, a researcher, a communicator, a brand custodian, and a trouble-shooter. It is a rewarding career opportunity as you get a chance to interact with people from different cultures and backgrounds, work with the latest technology tools, and represent well-known brands as their frontline executives. The job also offers several opportunities to help people who are seeking assistance, turning their queries into smiles.
Welcome to the world of customer service! You have taken the first step towards what could be a very satisfying and rewarding long-term career in the BPM industry, specifically in the customer service domain. The initial weeks into your new role are crucial as you put your training to use while carrying out real-life customer conversations and get accustomed to the corporate work environment. You will experience first-hand workings of a contact center and customer service associates’ pivotal contribution in delivering frictionless customer experience.
The backbone of any successful business lies in its ability to provide exceptional customer service. In a world where customer experience is paramount, understanding the key terms used in the customer service industry becomes crucial. Whether you're a seasoned professional or just commencing your career in customer service, this guide on “what are the different terms for customer service?” aims to demystify the jargon and equip you with the knowledge needed to navigate this dynamic field.
In an era of rapid technological advancements and evolving job markets, the need to upskill oneself has never been more critical. Whether you are an aspiring professional, a seasoned worker, or someone looking to pivot into a new career, upskilling is the key to staying relevant and thriving in the dynamic landscape of employment. This guide aims to shed light on what is upskilling, its significance, and provide practical strategies for individuals seeking to empower their future.
If you are an ambitious and dynamic person seeking out the best opportunities to build your career in the contact center industry, then you have come to the right place!
Jonalyn is a team leader with HGS Philippines. He has been with us for more than 10 years now. He shares with us his HGS experience.
HGS: How has the journey been so far?
Jazel is one of our team leaders with HGS Philippines. She has been with us for over 11 years now. She shares with us her experience with HGS in the last decade.
HGS: How has the journey been so far?
Gil is a customer service representative with HGS Philippines. He has been with us for more than ten years now. He shares with us his HGS experience.
HGS: How has the journey with so far?
Did you ever wonder what it would be like to work from home? More and more organizations like HGS offer a Work@Home solution to employees and while there are many benefits, we must also understand that Working from Home is not for everyone. Successful employees make a successful company, this is why you should do your research before applying for a position, and make sure the position is right for you!
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