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SAMeet Recruiter Efren
In this series, our recruiters speak about all that it takes to be a part of Team HGS.
HGS: Tell us about your education and experience.
Meet Recruiter Dexter
In this series, our recruiters speak about all that it takes to be a part of Team HGS.
HGS: Tell us about your education and experience.
Skills To Upgrade To Master The Customer Service Role
With the emergence of successful brands, the demand for customer service executives has increased. The companies and the brands scale up based on the loyalty of their customers. Customers are the pillars of the brands. When the brands provide great support to their customers, it makes them feel valued.
My Mentor Blog: Janina
Janina is one of our Team Lead at HGS Philippines. She shares with us her insights on career growth and mentorship at HGS.
How would you describe the mentorship in HGS?
Mentorship in HGS is great and exciting. There are a lot of chances to learn and grow.
How has your mentor helped you shape your career for the better?
Tips to Secure a Successful Customer Service Job
Customer experiences are crucial for any business, and it is crucial to keep in mind that even one negative experience can affect the business and brand of any company. It is a possible scenario to have customer service teamwork against the impact of negative interaction and turn it into a positive one, but this could mean the loss of that customer. While it cannot be forgotten that each customer is a precious commodity, losing them at the expense of poor customer service could be a hefty price to pay.
Virtual Hiring @ HGS: Lovely
Lovely is one of our customer service representatives at HGS Philippines. She shares with us her experience of our virtual hiring process, in the context of the COVID-19 pandemic.
HGS: Describe your experience of getting interviewed virtually.
Virtual Hiring @ HGS: Frederick
Frederick is one of our customer service representatives at HGS Philippines. He shares with us his experience of our virtual hiring process, in the context of the COVID-19 pandemic.
HGS: Describe your experience of getting interviewed virtually.
Essential Skills to Win in a Customer Service Role
A customer service job in a contact center is many roles rolled into one – that of an advisor, a researcher, a communicator, a brand custodian, and a trouble-shooter. It is a rewarding career opportunity as you get a chance to interact with people from different cultures and backgrounds, work with the latest technology tools, and represent well-known brands as their frontline executives. The job also offers several opportunities to help people who are seeking assistance, turning their queries into smiles.
Tips for The First 90 Days in Your Customer Service Job
Welcome to the world of customer service! You have taken the first step towards what could be a very satisfying and rewarding long-term career in the BPM industry, specifically in the customer service domain. The initial weeks into your new role are crucial as you put your training to use while carrying out real-life customer conversations and get accustomed to the corporate work environment. You will experience first-hand workings of a contact center and customer service associates’ pivotal contribution in delivering frictionless customer experience.
Key Terms Used in the Customer Service Industry
The backbone of any successful business lies in its ability to provide exceptional customer service. In a world where customer experience is paramount, understanding the key terms used in the customer service industry becomes crucial. Whether you're a seasoned professional or just commencing your career in customer service, this guide on “what are the different terms for customer service?” aims to demystify the jargon and equip you with the knowledge needed to navigate this dynamic field.
