Philippines
Canada
Colombia
India
Jamaica
UK
US
SAHere's the story of Neil, a senior associate in a large contact center in Philippines. He is a hardworking person who has always taken a keen interest in fostering continuous learning to broaden his skill set. He is always interested in exploring new avenues of training and quality management to become an improved asset to the entire contact center ecosystem.
Automatic Call Distributor
An Automatic Call Distributor (ACD) system facilitates smooth and efficient customer communication by intelligently routing incoming calls to the most appropriate agent or department.
First Call Resolution
Understand First Call Resolution and its impact on customer satisfaction.
Escalation call
It is a customer service interaction that is transferred from an agent to a higher-level representative.
Outbound Calls
These calls are initiated by a business or its representatives to customers.
Digital Customer Experience
It refers to how customers connect with a brand through digital platforms like websites, apps, chatbots, and social media.
