An Automatic Call Distributor (ACD) system facilitates smooth and efficient customer communication by intelligently routing incoming calls to the most appropriate agent or department.

Understand First Call Resolution and its impact on customer satisfaction.

It is a customer service interaction that is transferred from an agent to a higher-level representative.

These calls are initiated by a business or its representatives to customers. 

It refers to how customers connect with a brand through digital platforms like websites, apps, chatbots, and social media.