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How to Handle Customer Complaints Like a Pro
Handling customer complaints effectively is crucial for any business aiming to build trust and maintain a loyal customer base. Complaints, when appropriately managed, provide valuable insights into improving products and services, enhancing overall customer experience.
10 Best Practices to Deliver World-Class Customer Service in 2025
What does World-Class Customer Service Mean?
World-class customer service refers to the highest level of customer support that exceeds customer expectations, creating long-lasting relationships and promoting loyalty. It involves delivering efficient, empathetic, and personalized experiences across various touchpoints. In 2025, with rapid technological advancements, customer service must continuously adapt to meet the growing demands for speed, personalization, and consistency.
JoinHGS is Now a Great Place to Work Certified! What Makes Us Stand Out?
What is a Great Place to Work® Certification?
A Great Place To Work® Certification is a prestigious recognition awarded to organizations that excel in creating a positive workplace culture. It is based on rigorous evaluations that assess employee satisfaction, workplace environment, and company policies. This certification signifies that an organization values its employees and fosters an inclusive, engaging, and supportive work culture.
Accelerating Action: International Women’s Day Special
Welcome to a special episode of SONIC, where we kickstart our International Women’s Day celebrations! This year, we explore why IWD remains relevant today, the importance of allyship, and how we can collectively accelerate action toward gender equality. Joining us for this discussion are Shilpa Sinha Harsh, EVP, Global Corporate Communications, CSR, DEI & ESG; Charmaine Timothy, Author & Founder, MindSpace; Sandhya Manoj, Founder & CEO, Hummingbird.
How To Create A Career Development Plan?
Let’s discover a step-by-step guide to creating an effective career development plan for growth. From self-assessment to setting SMART goals, explore strategies to advance your professional journey. Learn how to research career paths, develop key skills, and craft an actionable plan for success. Tune in and take control of your career path with us!
9 Ways to Build Good Customer Relationships
Building good customer relationships is crucial for business growth, profitability, and brand loyalty. A strong customer relationship enhances customer retention, reduces churn, and drives repeat purchases, which can be significantly more profitable than acquiring new customers. For businesses operating in highly competitive markets like the Philippines, having a loyal customer base provides a competitive edge.
How to Analyze Customer Needs and Improve Them?
How to Analyze Customer Needs and Improve the Approach?
In today's competitive market, understanding and meeting customer needs is crucial for any business aiming to thrive. Whether you are a manager, customer service representative, or involved in product development, grasping the concept of customer needs analysis is essential. This need is amplified in a customer-centric industry like contact centres.
