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Customer service, the cornerstone of business success, has undergone a remarkable transformation in the Business Process Outsourcing (BPO) industry over the years. As businesses strive to meet the ever-changing demands of consumers, the BPO sector has played a pivotal role in shaping and redefining the landscape of customer support. Central to this evolution is the development of customer service.
Efficiency and adaptability are the cornerstones of a successful business, and in 2024, mastering the art of Business Process Management (BPM) has become more crucial
In a world where workplace culture has become a pivotal factor in attracting and retaining top talent, being recognized as one of HR Asia's Best Companies to Work for in Asia™ holds immense significance. HGS Philippines, a global leader in business process management services, has proudly achieved this prestigious recognition, particularly excelling in the “Diversity, Equity & Inclusion” category.
In this series, our recruiters speak about all that it takes to be a part of Team HGS.
HGS: Tell us about your education and experience.
Melanie: I am a registered nurse with six years of experience as a language teacher. My career path has been quite impressive over the years, with a steep learning curve. Now, I’m a recruitment specialist with HGS Philippines.
Beyond the Call: The HGS Way to Customer Service
This episode explores how to build strong problem solving skills specifically for customer service and BPO roles, highlighting why these soft skills are essential for handling complex customer queries and fast-paced work environments. Listeners are guided through a clear, practical framework they can apply on the job, from understanding issues deeply to choosing and implementing the best solutions for both short-term fixes and long-term improvements.
Explore amazing interview tips with HGS
Explore expert tips to ease your pre-interview anxiety. From researching the company and understanding the role to mastering common interview questions and non-verbal communication, we've got you covered. Tune in now to level up your interview game and secure any position in the dynamic world of BPO.
Exploring Tech, AI & Innovation with Nat Radhakrishnan in an interview with DataQuest.
This episode features an insightful conversation with Mr. Natrajan Radhakrishnan, President and Chief Innovation Officer of Hinduja Global Solutions. The discussion covers emerging digital service trends, the convergence of IT and BPM industries, the transformative impact of generative AI and ChatGPT on customer experience and business processes, cyber security challenges, data privacy regulations, and India's tech growth outlook towards 2047. It offers a deep dive into how technology is reshaping business operations globally and the future of India as a tech superpower.
Learn all about upskilling and its benefits for your career advancement
Explore the importance of fostering leadership qualities, embracing innovation, and mastering decision-making in your stride toward professional growth. Fuel your career trajectory by attending workshops, staying updated with industry trends, and gaining insights. Tune in now to learn all about upskilling and its benefits for your career advancement.
Explore amazing interview tips with HGS
This episode of the HGS podcast provides comprehensive interview tips designed to help candidates excel in their job interviews, particularly for positions in the BPO industry. Listeners learn how to handle pre-interview nerves, research companies, prepare answers, and present themselves confidently to secure their desired roles.
