3 Ways Empathy is Still Important in CX
By Subramanya C, Chief Technology Officer, Hinduja Global Solutions (HGS)
About the article
By Subramanya C, Chief Technology Officer, Hinduja Global Solutions (HGS)
About the article
Milky is one of our quality analysts in HGS Philippines. She shares with us her HGS journey.

By Fiona Costa, Assistant Manager-OD & PM, HGS India
When life brings you at a cross road, where do you look for a GPS?
HGS strongly believes in giving back and strengthening its most valued asset: its people.
We believe the best form of investment is in the self. To this end, we have laid out a team dedicated to learning and development namely, Organizational Development and Performance Management (OD & PM).
By Malathy Mohan, Executive-Talent Acquisition, HGS India
Alexander is a team leader with HGS Philippines. He has been with us for more than ten years now. He shares with us some of the best moments in his HGS journey.
At HGS, our culture predominantly revolves around growth. Not only are we growing as an organization, but each of us is improving as professionals and as people. To ensure that collective growth, we have realized that our focus cannot only be on the results our people deliver. Some key aspects that enable success for everyone include our:
• Organizational development (OD) initiatives at various levels
• Recognition programs that periodically acknowledge contributions
Jo is one of our trainers with HGS Philippines. She has been with us for more than three years now. She shares with us her experience here:
Many professionals prioritize career growth, but success requires more than technical expertise. Employers value individuals who demonstrate strong professional development skills, adaptability, and a willingness to learn. Developing the right qualities is crucial for career success, no matter your experience level.
This article outlines essential skills to grow professionally, helping you stay competitive and reach your career goals.
In this series, our recruiters speak about all that it takes to be a part of Team HGS.
HGS: Tell us about your education and experience.
John: I graduated from Rizal Technological University with a bachelor’s degree in psychology. While studying, I have done my OJT in the BPM space, helping with candidate screening, assessments, and sourcing. HGS is my first job after graduation, and I’ve learned many things in my time here.
HGS: What are some must-have qualities you look for in candidates applying to HGS?
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