Customer service is one of those industries that do not lose their sheen, no matter what age or era. Until we have businesses offering products and services, we will have customer service. This ever-green sector provides not only diverse learnings but also plenty of opportunities to be the best version of oneself. As one of the few industries that explicitly seek a young workforce, customer service is a world of possibilities for the ones starting out in their careers. Here’s why:

SMX Convention Center, Pasay City, Philippines -

The months of preparation by Team HGS proved worth it as HGS Philippines rocked the venue for its annual kick-off party on June 3, Sunday.

In this series, our recruiters speak about all that it takes to be a part of Team HGS.

Tell us about your education and experience.

I have a BSBA degree with a major in Human Resources from PUP Manila. I have been involved with recruiting for customer service ever since I started working.

What are some must-have qualities you look for in candidates applying to HGS?

Quezon City, Philippines – Our CSR event for Wellness dubbed, “The One HGS FunDay 2018”, united over 1,500 employee runners and their families in this city’s famous university academic oval on March 18, 2018. Participants ran 2.2kms, 4.4 km, or 8.8km in support of their wellness advocacy.

In this series, our recruiters speak about all that it takes to be a part of Team HGS.

1. Tell us about your education and experience.

I’m a graduate of Bachelors of Science in Business Administration, with major in Human Resource Development Management. After graduation, I joined HGS as a sourcing associate for nine months, and I'm currently working here as a specialist in recruitment.

2. What are some must-have qualities you look for in candidates applying to HGS?

In this series, our recruiters speak about all that it takes to be a part of Team HGS.

Tell us about your education and experience.

I have a degree in development communication from West Visayas State University. I have been working in recruitment for over two years now.

What are some must-have qualities you look for in candidates applying to HGS?

In my candidates, I look for excellent communication skills, determination to work and be a part of a team, and a knack for handling people.

Among all our priorities in life, health is always something that we are guilty of pushing to the backseat. However, it is necessary to understand that without good health, none of our other priorities would matter. Without health, work, targets and other critical aspects of life cease to hold meaning. Today, with our busy lives and schedules, keeping good health requires us to invest time and energy on a regular basis. Here are a few small things that can take us closer to a healthier and productive lifestyle-

As most customer service agents know, multitasking is an inherent part of the job. Many times, it is a requirement mentioned in customer service job descriptions. Ultimately, multitasking is about working smartly. When done right, multitasking enables CS agents to accomplish more in less time. Here are some ways you can get better at multitasking in the customer service industry: