Stories @ HGS: Cristina
Cristina is a shift manager with HGS Philippines. She has been with us for more than a decade now. She shares with us her HGS growth story.
HGS: How has the journey with so far?
Cristina is a shift manager with HGS Philippines. She has been with us for more than a decade now. She shares with us her HGS growth story.
HGS: How has the journey with so far?
Customer service (CS) and customer experience (CX) professionals are designated brand advocates, as first points of contact. At the end of a typical CX interaction, a customer will be left with a feeling. Going forward, this will, most likely, be the feeling they would attribute to the brand. Creating positive sentiments about the brand and maintaining it are big opportunity areas.
Giselle is a quality analyst with HGS Philippines. She has been with us for over a decade now. She shares with us her HGS growth story.
HGS: How has the journey with so far?
Giselle: The first job is no doubt a defining influence in every professional’s life. You get to learn new things—living on your own, paying rent, learning to manage your finances etc. I graduated college in 2009 and joined HGS soon after. I was only 21 years old when I started working.
By Scott Yates, General Manager, HGS
About the article
At HGS, CX Day and CS Week, which fall in the first week of October, are important occasions to recognize our many associates on the floor around the world for their tireless contributions to helping us be a recognized global BPM player. Scott Yates, General Manager-Operations, shares how our representatives are esentially story-tellers, reinforcing our clients' brand narratives to their customers.
By Scott Yates, General Manager, HGS
About the article
By Subramanya C, Chief Technology Officer, Hinduja Global Solutions (HGS)
About the article
Milky is one of our quality analysts in HGS Philippines. She shares with us her HGS journey.
By Fiona Costa, Assistant Manager-OD & PM, HGS India
When life brings you at a cross road, where do you look for a GPS?
HGS strongly believes in giving back and strengthening its most valued asset: its people.
We believe the best form of investment is in the self. To this end, we have laid out a team dedicated to learning and development namely, Organizational Development and Performance Management (OD & PM).
By Malathy Mohan, Executive-Talent Acquisition, HGS India
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