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Customer service is the process by which a company interacts with its customers, either directly or indirectly. A good customer service program aims to satisfy customers' needs while building loyalty and profitability for the organization. It can make or break a company and its reputation in the eyes of consumers. It can be especially true for small businesses, which often depend on word-of-mouth advertising.
The Philippines has emerged as a key player in the global call center industry, renowned for its skilled workforce and proficiency in English. Many companies opt to outsource their customer service operations to call centers in the Philippines, benefiting from the professionalism and customer-centric approach of Filipino agents. This strategic decision often leads to enhanced customer satisfaction, underlining the significant contribution of the Philippines in the global call center landscape.
Customer service is crucial to any business because it helps to retain clients. Looking after consumers during and after providing them with a product or service is essential for the organisation, irrespective of the firm size. The customer service department is nothing without customer service associates, as they are the jack-of-all-trades. You can find ample Customer service jobs in Philippines, but all you need is the right skills to be successful..
Customers are the cornerstone of any business. With clientele, the business can survive. The only purpose of any commercial activity is to attract customers because they drive revenue. Customers are synonymous with divinity, so it is essential to amuse them. You may find countless technical support job openings, but you should focus on the capability of this department.
In this series, our recruiters speak about all that it takes to be a part of Team HGS.
HGS: Tell us about your education and experience.
In this series, our recruiters speak about all that it takes to be a part of Team HGS.
HGS: Tell us about your education and experience.
With the emergence of successful brands, the demand for customer service executives has increased. The companies and the brands scale up based on the loyalty of their customers. Customers are the pillars of the brands. When the brands provide great support to their customers, it makes them feel valued.
Janina is one of our Team Lead at HGS Philippines. She shares with us her insights on career growth and mentorship at HGS.
How would you describe the mentorship in HGS?
Mentorship in HGS is great and exciting. There are a lot of chances to learn and grow.
How has your mentor helped you shape your career for the better?
Customer experiences are crucial for any business, and it is crucial to keep in mind that even one negative experience can affect the business and brand of any company. It is a possible scenario to have customer service teamwork against the impact of negative interaction and turn it into a positive one, but this could mean the loss of that customer. While it cannot be forgotten that each customer is a precious commodity, losing them at the expense of poor customer service could be a hefty price to pay.
Lovely is one of our customer service representatives at HGS Philippines. She shares with us her experience of our virtual hiring process, in the context of the COVID-19 pandemic.
HGS: Describe your experience of getting interviewed virtually.
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