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Career advice for fresh graduates in a pandemic
Since the pandemic, life as we know it has changed. The post-pandemic work landscape is still in flux. It has caused anxiety, especially freshers, recent graduates, and those about to graduate. While career planning must be revamped for the new scenario, stay calm and don’t panic.
We have curated a handy list of things that graduates should keep in mind in their job search:
If you are an ambitious and dynamic person seeking out the best opportunities to build your career in the contact center industry, then you have come to the right place!
Congratulations on embarking on a journey to build a successful career in a contact centre. We know you are eager to get into the heart of the action and start delivering. The initial part of your journey is designed to put you through a comprehensive training so that you will be fully equipped to carry out real-life customer conversations and get accustomed to the work environment quickly. Therefore, the training phase is the most crucial in determining how you will fare when you actually start working.
They say ‘a brand exists in the minds of consumers.’ It takes years of careful hard work to build that ‘position’ in the minds of customers – feelings and experiences customers associate with a brand’s products and services. Successful brands ensure that every time a customer interacts with their brand, they fulfil this innate expectation. As contact canter executives, when you represent a brand, you have an excellent opportunity to elevate this ‘position’ to an even higher level with every customer conversation that you have.
Daniel is an HR Administrator at HGS USA. He has been with us for more than 6 years now. She shares with us her experience of working and growing with HGS.
Jennifer is an operations team leader with HGS USA. She has been with us for over 7 years now. She shares with us her experience of working and growing with HGS.
HGS: How has the journey been so far?
Jennifer is one of our operations team leaders with HGS USA. She has been with us for more than six years now. She shares with us her HGS experience.
HGS: How has the journey been so far?
Did you ever wonder what it would be like to work from home? More and more organizations like HGS offer a Work@Home solution to employees and while there are many benefits, we must also understand that Working from Home is not for everyone. Successful employees make a successful company, this is why you should do your research before applying for a position, and make sure the position is right for you!
William is a temp team leader with HGS USA. He has been with us for over seven years now. He shares with us his experience of growing with HGS.
HGS: How has the journey been so far?
William: The journey has been great! It’s been a steep learning curve over the years. I started out as a customer service representative, taking calls. After about six months, emails were another channel in the mix. Soon after, I was promoted to the role of lead operator.
Stephanie is one of the operations team leaders with HGS USA. She has been with us for more than five years now. She shares her experience of growth and progression with the organization.
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