Who We Are

A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle. We are committed to our mission to innovate, optimize, and grow our clients’ business with the perfect balance of technology and people. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centers and HRO solutions to deliver transformational impact to our clients.

To exceed rising customer expectations, businesses must continuously innovate, optimize, and grow. HGS provides its clients with the perfect balance of technology and people to create transformative customer experiences. By the merit of being in the customer service industry for more than four decades now, HGS has been in the thick of all innovations that have swept CRM operations worldwide. Over the past two decades, we have built expertise in nine industries, serving both international and local clients across seven geographies. Now, we are ideating new-age careers in each of these verticals to help us revolutionize today’s customer experience, leading our clients to the forefront of their business.

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Mission, Vision, and Values

We Help You Deliver

At Our Core

At Our Core

Our employees, our clients, and their customers are at the heart of everything we do.
Our Vision

Our Vision

Be the world’s leading expert in transforming customer experiences for the most admired brands.
Our Mission

Our Mission

We innovate, optimise, and grow our clients’ business with the perfect balance of technology and people.

Locations

HGS operates a global network of customer experience centers across the U.S., Canada, UK, India, Jamaica, UAE, and the Philippines.

Locations

Awards and Recognition

We are proud to be recognised for all that we do, both for our clients and for our people.