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SAStories @ HGS: Javier Ocon
Javier Ocon is a social media program coordinator with HGS-USA and has been with us for over seven years now. He shares with us his journey at HGS so far.
1. How long have you been with HGS?
Our Leaders Speak: Tim Schuh
Tim Schuh is the HGS-President of North America Operations and Global Business Excellence. He has been with the organization for three years now. Tim speaks about his own experience with HGS and the value propositions that HGS North America has for job seekers in the BPO sector.
How does HGS stand out for you?
Staying Healthy in Customer Service
Among all our priorities in life, health is always something that we are guilty of pushing to the backseat. However, it is necessary to understand that without good health, none of our other priorities would matter. Without health, work, targets and other critical aspects of life cease to hold meaning. Today, with our busy lives and schedules, keeping good health requires us to invest time and energy on a regular basis. Here are a few small things that can take us closer to a healthier and productive lifestyle-
Keys to Working Smart in Customer Service
As most customer service agents know, multitasking is an inherent part of the job. Many times, it is a requirement mentioned in customer service job descriptions. Ultimately, multitasking is about working smartly. When done right, multitasking enables CS agents to accomplish more in less time. Here are some ways you can get better at multitasking in the customer service industry:
Here’s how you can ace your job interview
Job interviews are one of those experiences that everyone has had at least once in their lives. Like most things, they also get better with practice. Here are some ways you can fine-tune your interview skills to convert them in your favor.
9 Tips to Become a Better Team Player at Work
Of all the skills that are must-haves in customer service, teamwork tops the list. The straightforward logic is that one individual alone cannot handle overall and end-to-end customer service. So, if a team were to manage customers, each member needs to be thinking similarly. Only team players are flexible enough to understand the larger goal and ensure they are contributing in their capacity to achieve it.
